Aatman Singh
Sr. Technical Support Engineer
Bangalore,India
Summary
Holding 4+ years of experience of working with customers throughout the case cycle starting from case ownership till issue resolution adhering to the business SLAs. Closed 800+ cases (till date) specializing in storage system troubleshooting (Hardware, OS and NAS based), issue reproduction in test environments and determining the root causes while engaging all stakeholders.
Overview
5
5
years of professional experience
4
4
Certificates
16
16
years of post-secondary education
Work History
Senior Technical Support Engineer
NetApp India Pvt. Ltd.
Bangalore , India
07.2023 - Current
- Took responsibility of senior TSE working more closely on case escalations and with NetApp engineering when required.
- Additionally working on troubleshooting ONTAP Select and Cloud Volumes ONTAP related issues.
Hardware and Core Technical Support Engineer
NetApp India Pvt. Ltd.
Bangalore , India
02.2022 - 07.2023
- Along with Hardware level troubleshooting, took responsibility of working on Core ONTAP related cases.
- Covered range of ONTAP features like space issues, quotas, FabricPool, ANDU, REST-API, SNMP, etc.
NAS Technical Support Engineer
NetApp India Pvt. Ltd.
Bangalore , India
11.2021 - 02.2022
- Worked on protocol level NAS troubleshooting on ONTAP systems.
- Specializing in NFS, SMB, DNS, AD and network related issues.
- Learnt packet trace analysis on storage and client using Wireshark.
- Covered range of ONTAP features like Fpolicy, Vscan, SVM-Audit etc.
Hardware Technical Support Engineer
NetApp India Pvt. Ltd.
Bangalore , India
12.2019 - 11.2020
- Worked on troubleshooting P1-P4 technical cases on hardware issues on FAS, AFF, MetroCluster systems as part of L2 support team.
- Worked on troubleshooting Ethernet and FC switches part of cluster, data or management network.
- Obtained KCS Publisher license allowing to publish NetApp KB articles that are google searchable.
Technical Support Engineer - S3 Academy
NetApp
Durham, North Carolina , USA
09.2019 - 11.2019
- Attended NetApp S3 Academy which involved bringing Sales, Services and Support teams under one roof at RTP, North Carolina.
- Training involved understanding different business units giving a holistic view of how business is conducted starting from pre sales, solution design, installation till technical support.
Intern
NetApp India Pvt. Ltd.
Bangalore , India
07.2018 - 09.2019
- Worked on troubleshooting customer cases as a part of Technical Support team
- Attended live incoming customer calls for P1 to P4 technical cases.
- Gained on job experience about case cycle management.
Education
Master of Technology - Embedded Systems
07.2017 - 09.2019
Bachelor of Engineering - Electronics And Instrumentation
06.2013 - 06.2017
Higher Education -
01.2003 - 01.2013
Skills
Case Management
Accomplishments
- Various shoutouts from account teams and customers on managing a case successfully.
- Created and published 100+ articles which are part of NetApp Knowledgebase.
Certification
NetApp Certified Technology Associate
Timeline
Senior Technical Support Engineer - NetApp India Pvt. Ltd.
07.2023 - Current
Hardware and Core Technical Support Engineer - NetApp India Pvt. Ltd.
02.2022 - 07.2023
NAS Technical Support Engineer - NetApp India Pvt. Ltd.
11.2021 - 02.2022
Wireshark: Network Troubleshooting
07-2021
NetApp Certified Data Administrator, ONTAP
02-2020
NetApp Accredited MetroCluster IP Implementation Engineer
01-2020
Hardware Technical Support Engineer - NetApp India Pvt. Ltd.
12.2019 - 11.2020
NetApp Certified Technology Associate
12-2019
Technical Support Engineer - S3 Academy - NetApp
09.2019 - 11.2019
Intern - NetApp India Pvt. Ltd.
07.2018 - 09.2019
Vellore Institute of Technology - Master of Technology, Embedded Systems
07.2017 - 09.2019
Medi-Caps Institute of Technology & Management Rau - Bachelor of Engineering, Electronics And Instrumentation
06.2013 - 06.2017
Atomic Energy Central School - Higher Education,
01.2003 - 01.2013
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