Aatmesh Gaurav

• Lead and oversee property operations, managing 50 FTEs in property and specialty lines.
• Engage in driving digital implementation in initiatives to enhance operational efficiency.
• Develop and mentor talent within the organization, fostering a culture of continuous learning and growth.
• Manage relationships with clients and stakeholders, ensuring alignment of objectives, and delivery of high-quality services.
• Lead transitions and solutions implementation, ensuring the integration of the new process into existing operations.
• Managing others' operational responsibilities, like people management, stakeholder management, and succession planning.
• Managing the key performance indicators, service levels, seat utilization, and controls to avoid any leakage.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Implemented and developed operational standards, policies and procedures.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Accomplishments:

• Successfully completed end-to-end migration of the property business.
• Documentary artifacts created and get formal sign-off from the client.
• One hundred percent of the teams were certified and moved in BAU.
• Successfully implemented multiple small T initiatives in daily operations to reduce TAT and increase profitability.
• Leadership award for driving multiple initiatives.

• Leading and managing the EMEA Property team, and establishing the new Global Process Expert team.
• Account allocation daily, maintaining the daily tracker, and sharing the same with the client.
• End-to-end account-level pre-quote modeling of property, marine, energy, mining, and aviation LOBs (new business/renewal) as per the slip, applying engineering (if any) provided by the client.
• Performing QC daily. Training the new team members on the process flow.
• Proactively took part in improving the process flow within the team, such as email standardization and year-over-year comparison for renewal requests.
• Performance Management and Improvements.
• Risk and Compliance and Client Management
• Capacity Planning, Cross-Skilling, Revenue, and Profitability.

Accomplishments:

• Leaded Model Office for the Project Cascade and created benchmark for onboarding 400+ UAs for the project.
• Successfully established Global Process Expert team.
• Improved speed to market, handling time, quality, and other operational efficiencies.
• Overall, key service metrics improve from 71% to over 98%, and accuracy increases to 97% from 90% through operational efficiency measures.
• Employee of the Year - 2021
• 3-time Employee of the Quarter winner.

• I worked as a Senior Underwriting and Modeling Account Analyst for the US West Zone at AIG, collaborating with the underwriters in Los Angeles, San Francisco, and Seattle.
• My role involved the submission of a detailed end-to-end report and preparing referrals on various aspects of the risk in multiple LOBs (Commercial Property (Admitted and Non-Admitted business), Energy and Engineered Risk, Builder’s Risk, and Worker’s Compensation) we are looking to insure, and presenting my recommendations to the field underwriter.
• Performed account assignments and QA/QC in my team. SPOC of the team and clients overseas for various underwriting, rating, and engineering tools.
• Performed UAT testing on many projects, including PUP, RSW, and Data Vera.
• My responsibilities involved designing the workflow and establishing a seamless process wherein the analysts in India and the underwriters can work in the most efficient way possible.
• I attended the broker meeting, which gave me the opportunity to see how negotiations and discussions happen between the underwriter and the broker. It helped me understand the value of the work that I do on a day-to-day basis, and how that work translates into a valuable analysis for the underwriters to use during broker meetings.
• Managed multiple accounts simultaneously while adhering to strict deadlines and maintaining attention to detail.