Aatmika Dawar

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Maintained inventory of office supplies and placed orders.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Established administrative work procedures to track staff's daily tasks.
• Organized and updated schedules for executives.
• Used software to coordinate meetings, appointments, and tasks senior executives.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

• Provide functional expertise and ongoing support to operations and cross functional initiatives
• Handle maintenance related queries like balance, statement, APR and other maintenance requests with integrity & within specified timeframes.
• Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos.
• Deliver to the Colleagues, Customer and Shareholder metrics as per goals.
• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given.
• Ensure adherence to quality and compliance guidelines.
• Support any new initiatives in the directorate
• Balance customer interests with the interests of American Express.
• Communicate effectively, oral and written to identify and document necessary information

• Reviewing insurance claims to determine coverage and eligibility.
• Investigating and gathering information to determine the cause and extent of the loss.
• Evaluating and negotiating settlements with claimants.
• Interacting with customers, claimants, and other stakeholders to gather information and answer questions.
• Processing claims payments and updating claims databases.
• Managing claims documentation and maintaining accurate records.
• Responding to customer inquiries and resolving customer issues via phone.

• Organising Training Manual and other Sales Manuals.
• Developing and implementing quality control procedures and standards to ensure product/service quality.
• Investigating customer complaints and developing corrective action plans to address issues.
• Maintaining accurate records of quality control data, including testing results and product defects.
• Responding to customer inquiries and resolving customer issues via phone.