Aavantika Bhattacharya
Hotelier
Kolkata,WB
Summary
Dynamic hospitality professional with experience at Taj Bangalore Airport Hotel, excelling in customer service and problem-solving. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in maintaining high standards of cleanliness and operational efficiency, while adhering to brand SOPs. Committed to delivering exceptional experiences in luxury environments.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Hotel Operations Management Trainee (HOMT)
Taj Bangalore Airport Hotel
08.2024 - 02.2026
- Got an exposure to different departments including Engineering, Security, Housekeeping as 'Ancillary Deparment' and Front Office as 'Parent Department'
- Assisted guest in guest check in and check out, reservation handling, resolving guest queries to ensure high satisfaction levels
- Coordinated with housekeeping to maintain readiness, cleanliness and hygiene standards
- Handled guest complaints offering them a quick and prompt servic recovery
- Maintaining SOPs with diligence and in accordance with hotel policies
Internship
JW Marriott,Cubbon Park
12.2022 - 06.2023
- Completed industrial training in all core departments, like Food & Beverage, Housekeeping, Kitchen, and Front Office departments.
- Got an exposure on how daily operations are run in the hotel.
- Gained exposure to luxury hospitality standards, customer orientation and experiences
- Followed brand standards and SOPs with Marriott International guidelines
- It helped me to develop interpersonal and communication skills. Enhanced my teamwork and problem solving skills to understand the operations better
Education
Bachelor of Hotel Management - Hotel Management
Welcomgroup Graduate School of Hotel Administration (WGSHA)
Manipal, India07.2024
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Flexible and adaptable
Accomplishments
05/2022
Have been an active member of the Food Service Team for the NAAC Delegates during their visit at WGSHA on 25th May,2022
12/2021
Have been an active member of the Food Service Team for the Formal Themed Lunch hosted
by WGSHA for Master in Hotel Management on 3rd December , 2021
08/2019
Have been involved in 2 workshops involving various verticals of Hospitality in the esteemed
Property, Swissotel, Kolkata and was awarded a Certificate upon completion of the
same
05/2019
Have been involved in a workshop hosted by The Fortis Hospital in Kolkata involving various
segments of the operation of a hospital. I had also been chosen to be a participant in workshops
pertaining to counseling session of patients in view of me having Psychology as a subject
Additional Information
Skills & Achievements in Sports
EQUESTRIAN ATHLETE
Show Jumping and Dressage
- My skill in Dressage was awarded even at the Zonal level by the prestigious Indian
Dressage League in 2015
- My participations at the various Delhi Horse Shows in different domains of the sport
had remained consistent till the onset of the pandemic
Martial Art Enthusiast
Karate
- Had been an active athlete in school and been recognized by the Japan Karate Association of
India (West Bengal)
Professional Activities
- August 2021 – Nov 22 Participated in various events connected to Accommodation Operations , Front Office
Department and Have been presenters for Topics such as
• Effectiveness of Concierge Services
• Gender Sensitization
For brands like Hyatt ,Marriott etc
Have had the opportunity to interact with famous personalities in the Hospitality industry.
Timeline
Hotel Operations Management Trainee (HOMT)
Taj Bangalore Airport Hotel
08.2024 - 02.2026
Internship
JW Marriott,Cubbon Park
12.2022 - 06.2023
Bachelor of Hotel Management - Hotel Management
Welcomgroup Graduate School of Hotel Administration (WGSHA)