Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Interests
Timeline
Hi, I’m

Aayoshi Saxena

Lead Operations
Noida
Aayoshi Saxena

Summary

Have more then 9 years of result oriented experience, Organized leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

I look forward to work in a challenging, interacting and learning environment where I can contribute efficiently, grow professionally and achieve excellence.

Overview

7
years of professional experience
2
Certifications
2
Languages

Work History

Cogent E-Services Pvt. Ltd.

Customer Support Assistant

Job overview

  • Solving customer query on chat, Conviencing & motivationg the customer to buy a particular product.
  • Providing the best suitable product’s links to the customer as per query, Guiding the customer to the order page in order to book the product with all the available offers
  • Handled escalations professionally while always advocating for the best interests of the client.
  • Developed comprehensive knowledge of products and services to provide accurate information to customers.

Home Shop 18

TSE(Telly Sales Executive)

Job overview

  • Answering inbound calls, Providing the accurate information for the products, Convincing the customers to buy the product.
  • Placing the order as per customer request and approval on call.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product explanations.

Country Club India Ltd.

Holiday Consultant(sales)

Job overview

  • Attending all walk-in customers & Guests, Introducing the customers with the products via PPT presentations.
  • Pitch and convince them to by the products offered, Arrange all the necessary documents from the customer, Closing the sales same time with advance booking amount.
  • Collaborated with colleagues and industry partners to stay informed on current trends, ensuring the most up-to-date information was provided to clients.

Pinelabs Co. Pvt. Ltd.

Team Lead (PG Banking Onboarding & Operations)
04.2017 - Current

Job overview

  • Handling Bank relationship for Payment Gateway services
  • Merchant onboarding and operations management
  • Managing team size between 15-20, Data planning along with the execution plan, Training /coaching mentoring the team to get the desired results,
  • Setting clear goals and preparing execution plans, Delegate tasks and set project deadlines, Oversee day-to-day teams' operation and performance, Monitor team performance and report on metrics, Motivate team members, discover training needs and provide coaching.
  • Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
  • Coached team members in techniques necessary to complete job tasks.

Education

Future Institute Of Management & Technology
Bareilly, India

Master Of Business Administration from Finance & Marketing
2013

University Overview

MJP Rohelkhand University
Bareilly, India

B.com from Commerce

University Overview

C.B.Ganj Inter College
Bareilly, India

12th Standard from Commerce

University Overview

K.M.I.C Sanaiyarani

10th Standard from Science
2006

University Overview

Skills

Operations Management

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Certification

Angel Broking Pvt Ltd, Tele calling and market survey, 45 Days, 07/07/YY, 08/20/YY

Accomplishments

Accomplishments
  • First runner up in add making competition organized in SIMT, Shahajahapur
  • First runner up in add making competition organized in SRMS, Bareilly
  • First round winner of Intaglio Business Idea making competition organized by IIM, Calcutta
  • Organized the event Intaglio (IIM Calcutta) & Ignited (FIMT, Bareilly) 2012 as coordinator

Personal Information

Personal Information
  • Date of Birth: 05/11/92
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Interests

Dancing and listening to music

Timeline

Team Lead (PG Banking Onboarding & Operations)
Pinelabs Co. Pvt. Ltd.
04.2017 - Current
Customer Support Assistant
Cogent E-Services Pvt. Ltd.
TSE(Telly Sales Executive)
Home Shop 18
Holiday Consultant(sales)
Country Club India Ltd.
Future Institute Of Management & Technology
Master Of Business Administration from Finance & Marketing
MJP Rohelkhand University
B.com from Commerce
04.2011
C.B.Ganj Inter College
12th Standard from Commerce
04.2008
K.M.I.C Sanaiyarani
10th Standard from Science
04.2006

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Aayoshi SaxenaLead Operations