Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Timeline
Generic

Aayoush Kumar

Management Trainee- Account Payable
Wellington Crossing republic

Summary

Dedicated AP professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Management Trainee

Genpact India Pvt Ltd
8 2021 - Current
  • Handling PTP L2 Team for 8 people
  • Tracking performance of new joiners through assessments, sometimes training them and helping them by providing support on floor
  • Received appreciations from leads for extended support and smooth year end closures
  • Responsible for end to end process training for new users
  • Responsible for Tier 2 activity for vendor/Customer help desk
  • Responsible for Daily productivity and workload allocation
  • Vendor Reconciliation for critical vendors
  • Work cycle report for client routed queries
  • Responsible for driving innovation through team members for process improvement
  • Responsible for ensuring agreed SLA's are met on a monthly basis
  • Responsible for providing support to team members for critical queries
  • Responsible for quality control for all the activities
  • Responsible for Daily, weekly and monthly ad hoc activities
  • Maintaining Quality Audit and production data of team members.
  • Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
  • Handled day-to-day customer or client questions via telephone or email.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Process Developer

Genpact India Pvt Ltd
05.2018 - 07.2021
  • Accounts Payable (P2P)
  • Resolving vendors queries over email
  • PO and Non PO invoice processing
  • Analysis of Cash discount audit and repayment
  • Short payment Audit and actions
  • Reject validation
  • Led a project involving reduction in dependencies for vendor related queries.
  • Trained new employees on established processes, ensuring consistent performance across the team.
  • Provided high level of assistance to customers regarding vendor payment queries.

Customer service associate

Accenture India PVT LTD
09.2017 - 12.2017
  • Google Pixel play and hardware
  • Handling and providing solutions to customer queries over email and chat for Google pixel phones
  • Troubleshooting for Google pixel mobile phones.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Representative operations

Concentrix Daksh India PVT LTD
12.2016 - 09.2017
  • Reviewing ADS for Google Adwords Software
  • Monitoring You tube videos by applying Google Policies
  • Assisted in training new hires and offered ongoing support to help them reach their full potential.

Education

B.com - Commerce

Guru Nanak College
Dhanbaad
04.2001 -

MBA - Finance

Bhartiya Vidya Peeth
04.2001 -

Skills

Customer Relations

Awards

  • Has been awarded a silver award twice for handling Critical vendors and smooth year end closure.
  • Has been awarded Bronze award for handling maximum number of HD tickets in a month.

Accomplishments

  • Has been awarded a silver award twice for handling critical vendors and smooth year end closure
  • Awarded with Bronze Award for handling maximum number of tickets in month end.
  • Supervised team of 8 staff members.


Timeline

Process Developer

Genpact India Pvt Ltd
05.2018 - 07.2021

Customer service associate

Accenture India PVT LTD
09.2017 - 12.2017

Representative operations

Concentrix Daksh India PVT LTD
12.2016 - 09.2017

B.com - Commerce

Guru Nanak College
04.2001 -

MBA - Finance

Bhartiya Vidya Peeth
04.2001 -

Management Trainee

Genpact India Pvt Ltd
8 2021 - Current

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Aayoush KumarManagement Trainee- Account Payable