Aayoush Kumar
Management Trainee- Account Payable
Wellington Crossing republic
Summary
Dedicated AP professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Management Trainee
Genpact India Pvt Ltd
8 2021 - Current
- Handling PTP L2 Team for 8 people
- Tracking performance of new joiners through assessments, sometimes training them and helping them by providing support on floor
- Received appreciations from leads for extended support and smooth year end closures
- Responsible for end to end process training for new users
- Responsible for Tier 2 activity for vendor/Customer help desk
- Responsible for Daily productivity and workload allocation
- Vendor Reconciliation for critical vendors
- Work cycle report for client routed queries
- Responsible for driving innovation through team members for process improvement
- Responsible for ensuring agreed SLA's are met on a monthly basis
- Responsible for providing support to team members for critical queries
- Responsible for quality control for all the activities
- Responsible for Daily, weekly and monthly ad hoc activities
- Maintaining Quality Audit and production data of team members.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Process Developer
Genpact India Pvt Ltd
05.2018 - 07.2021
- Accounts Payable (P2P)
- Resolving vendors queries over email
- PO and Non PO invoice processing
- Analysis of Cash discount audit and repayment
- Short payment Audit and actions
- Reject validation
- Led a project involving reduction in dependencies for vendor related queries.
- Trained new employees on established processes, ensuring consistent performance across the team.
- Provided high level of assistance to customers regarding vendor payment queries.
Customer service associate
Accenture India PVT LTD
09.2017 - 12.2017
- Google Pixel play and hardware
- Handling and providing solutions to customer queries over email and chat for Google pixel phones
- Troubleshooting for Google pixel mobile phones.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Representative operations
Concentrix Daksh India PVT LTD
12.2016 - 09.2017
- Reviewing ADS for Google Adwords Software
- Monitoring You tube videos by applying Google Policies
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
Education
B.com - Commerce
Guru Nanak College
Dhanbaad 04.2001 -
MBA - Finance
Bhartiya Vidya Peeth
04.2001 -
Skills
Customer Relations
Employee Mentoring
MS Office
Problem-Solving
Teamwork and Collaboration
Team Development
Awards
- Has been awarded a silver award twice for handling Critical vendors and smooth year end closure.
- Has been awarded Bronze award for handling maximum number of HD tickets in a month.
Accomplishments
- Has been awarded a silver award twice for handling critical vendors and smooth year end closure
- Awarded with Bronze Award for handling maximum number of tickets in month end.
- Supervised team of 8 staff members.
Timeline
Process Developer
Genpact India Pvt Ltd
05.2018 - 07.2021
Customer service associate
Accenture India PVT LTD
09.2017 - 12.2017
Representative operations
Concentrix Daksh India PVT LTD
12.2016 - 09.2017
B.com - Commerce
Guru Nanak College
04.2001 -
MBA - Finance
Bhartiya Vidya Peeth
04.2001 -
Management Trainee
Genpact India Pvt Ltd
8 2021 - Current