Pinkle Mahto
Delhi
Summary
Offering solid foundation in communication and interpersonal skills, well-suited for developing in facilitation environment. Contributes ability to quickly learn and apply group management and conflict resolution techniques. Ready to use and develop organizational skills and adaptability in the assistant manager role.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
workplace facilitator
CBRE
Gurgaon
04.2024 - Current
- Managed Soft Services operations including housekeeping, pantry, security coordination, pest control and vendor supervision.
- Assist in technical maintenance activities such as HVAC, electrical, plumbing and fire safety systems, ensuring zero downtime and compliance with statutory norms.
- Led Helpdesk operations by monitoring tickets, ensuring timely closure, coordinating with vendors/team, and maintaining high customer satisfaction levels Pan india.
- Handled SEZ compliance processes, including documentation, visitor protocols, asset movement, audits, and coordination with SEZ authorities.
- Implemented SLA and KPI monitoring, tracked daily operations, and prepared MIS reports for senior management.
- Coordinated with cross-functional teams, vendors, and internal stakeholders to ensure smooth facility operations across multiple sites.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Built report with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
Education
Bachelor of Arts - Political Science
Delhi University
01-2019
12th -
CBSE Board
Delhi01-2016
Skills
- Facilitation techniques
- Strategic planning
- MS Excel
- Service Now Tool
Languages
- English
- Hindi
Additional Qualification
Proficient in computer operations with strong working knowledge of Advanced Microsoft Excel for data management and reporting.
Certification
Standard of business Conduct - 2025
Timeline
workplace facilitator
CBRE
04.2024 - Current
Bachelor of Arts - Political Science
Delhi University
12th -
CBSE Board