AAYUSH JAIN

• Providing insight to Technical Consultants, on Business Processes to aid in the creation of business applications
• Testing of a Development created for customer, to verify that work meets their understanding of the gap
• Interacting with other modules consultants/Technical Consultants/DBAs/Developers
• Creation of process documents & updating if required
• Design of application layout in Fiori for internal use.
• Streamlined operational processes with the integration of innovative technologies, reducing overall costs.
• Evaluated customer needs and feedback to drive product and service improvements.
• Increased client satisfaction by implementing tailored solutions for their unique business needs.
• Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
• Managed diverse project teams effectively, fostering collaboration across departments toward achieving shared goals.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
• Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
• Mentored junior consultants, fostering professional development and sharing industry expertise.

Client Name : MCGM

• Preparing the project plan for the MCGM project ( Health & Estate Department)
• Formulation & Execution of the Digitization process at concerned sites
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Conducted root cause analysis in deficient areas to identify and resolve issues.

and,Client Name: NMIMS, Mumbai Port Trust, Sebi-SAHARA

• Managing, Storing & analyzing data and other information
• Managed cross-functional teams, ensuring successful completion of projects within deadlines and budget constraints.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help thecompany evolve and grow.
• Work closely with theIT team to design the structure for data storage and data retrieval
• Design, maintain, and improve on the process as per the requirement of the clients without hindering the quality of output
• Prepare daily, weekly, monthly reports and provide the same to clients through email
• Ensuring to meet all requirements of the clients
• To make billing reports and submit the same to the clients for clearance.

• Client Name : SEBI-SAHARA
• To prepare, manage and supervise a systematic process of digitization effectively ensuring productive output
• Monitoring vendors productivity and optimize procedures to meet deadlines
• Supported organizational goals by manufacturing process improvements
• Supervised completion of digitization process and tracking reports
• Identify inefficiencies and make recommendation for process improvements
• Coordinating with vendors and ensuring the data is processed as per SEBI's requirements.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Handled customer inquiries and suggestions courteously and professionally.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Promoted available products and services to customers during service, account management, and order calls.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Coordinate the activities with the staff and the senior auditor concerned
• Involved in checking the documentation of Demat Accounts for CDSL & NSDL
• Identifying if and where processes are not working as they should and advising on changes to be made
• Prepare working papers documenting adequately work performed
• Draft segments of the reports and communications on the results of work performed, for review by the Head, IAU or by the auditor-in-charge.