Aayush Prasad
Sales Excellence
Gurgaon,Haryana
Summary
Dynamic professional with a comprehensive background spanning Sales & Marketing Control and Sales Excellence. Currently focused on the strategic design and delivery of impactful sales enhancement schemes. Highly proficient in operational aspects of the Order-to-Cash cycle, encompassing order processing, billing, CN/DN management, and meticulous scheme calculation, utilizing this dual expertise to bridge strategic planning with execution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy Manager (Sales & Marketing Control)
JK Cement Ltd (Gurgaon)
08.2025 - Current
- Marketing Scheme Planning.
- Trade Promotions.
- Sales Data Analysis.
- Channel & Distributor Coordination.
- Budgeting & ROI Optimization.
- Regional Market Strategy.
- MIS & Reporting.
- Cross-Functional Collaboration.
Assistant Manager ( OTC & Sales Excellence)
Knauf India Pvt Ltd
10.2019 - 07.2025
. Team & Process Leadership
- Managed a 3-person team responsible for the complete Order-to-Cash (O2C) for East, West & North.
- Oversaw and optimized end-to-end processing of Credit Notes (CN) and Debit Notes (DN) pan-India, ensuring financial accuracy and regulatory compliance.
- Sales Scheme Management: Directed the process for Pan India region-wise scheme calculation and implementation, ensuring alignment with sales strategy and accurate payout processing.
- SAP Operations: Supervised the team's execution of order allocation in SAP and ensured the accurate and timely update of the Dealer Price List within the system.
- Compliance: Oversaw the management of invoice cancellations and sales returns, strictly adhering to company policies.
- Customer & Sales Support: Ensured timely closure of customer complaints, provided essential sales support for order placement, and facilitated the timely provision of Material Test Certificates (MTCs).
- Lead Management: Managed the process for tracking and distributing marketing leads to maximize sales conversion opportunities.
- Cross-Functional Coordination: Acted as the primary liaison between Sales, Finance, and Logistics to guarantee smooth O2C operations.
Key Accounts manager
DELHIVERY PVT LTD
05.2019 - 10.2019
- Managed key accounts for HUL, ensuring customer satisfaction and timely query resolution.
- Oversaw training and performance monitoring of customer service executives.
- Coordinated with the operational team to resolve customer queries efficiently.
CUSTOMER SERVICE REPRESENTATIVE & Hilti Store Executive
Hilti India Pvt Ltd
09.2015 - 11.2018
- Receiving and addressing customer calls.
- Providing information and resolving queries.
- Allocating orders and managing complaints in SAP.
- Coordinating inter-departmentally for complaint resolution.
- Ensuring timely email responses.
- Offering technical support and after-sales solutions for customer satisfaction.
- Coordinating with Key and Trade accounts for business growth.
- Managing sales deals and processes.
- Overseeing inventory, dispatch, and store operations.
- Analyzing sales trends and updating data.
- Handling cash, branding, and new lead generation.
- Supporting marketing and achieving sales targets through customer acquisition and retention strategies.
CUSTOMER SERVICE EXECUTIVE
Thomas Cook India Ltd
05.2013 - 11.2015
- Executing all foreign exchange transactions for walk-in customers.
- Processing leisure travel and normal Telegraphic Transfer (TT).
- Handling both cash and non-cash transactions.
- Issuing prepaid cards to customers.
- Ensuring compliance with RBI regulations for transaction execution.
- Accountable for the business growth of the branch.
- Assisting corporate clients with their international requirements.
- Participating in various events to promote currency sales, particularly for group tours.
- Conducting cash audits.
- Managing the buying and selling of foreign currency.
EXECUTIVE - VOICE
Snapdeal (Jasper Infotech Pvt Ltd)
12.2014 - 09.2015
- Providing one-stop resolutions to customers promptly.
- Maintaining and upholding quality standards.
- Addressing customer queries via voice process and registering complaints.
- Ensuring high Customer Satisfaction (CSAT).
- Resolving customer grievances and escalating priority issues.
- Staying informed about current policies and processes.
- Coordinating with different departments for necessary resolutions.
Assistant Manager (Teller)
HDFC Bank Ltd
03.2011 - 01.2013
- Sales and marketing of banking products to the target audience.
- Managing all cash transactions and handling DD & BC issuance.
- Overseeing forex transactions and communicating new schemes to customers.
- Generating leads through references and cold calling.
- Ensuring high-quality service, compliance, and achieving revenue targets.
Education
Post Graduate Diploma - Business Management, Minor in Marketing
Eastern Institute For Integrated Learning In Management
Kolkata01.2011
Bachelor Of Commerce - undefined
Hislop College (Nagpur University)
Nagpur01.2009
Intermediate (+2) - Minor in Science
RTC Inter College
Ranchi01.2006
Matriculation - undefined
St. Teresa's School
Joda, Odisha01.2004
Skills
- Proficient in Microsoft Word, Excel, and PowerPoint
- Experience using AI tools
- Strong organizational skills
- Skilled in simultaneous task execution
- Collaborative team player
Certification
- A1 Tool Workshop
- 10 X
Timeline
Deputy Manager (Sales & Marketing Control)
JK Cement Ltd (Gurgaon)
08.2025 - Current
Assistant Manager ( OTC & Sales Excellence)
Knauf India Pvt Ltd
10.2019 - 07.2025
Key Accounts manager
DELHIVERY PVT LTD
05.2019 - 10.2019
CUSTOMER SERVICE REPRESENTATIVE & Hilti Store Executive
Hilti India Pvt Ltd
09.2015 - 11.2018
EXECUTIVE - VOICE
Snapdeal (Jasper Infotech Pvt Ltd)
12.2014 - 09.2015
CUSTOMER SERVICE EXECUTIVE
Thomas Cook India Ltd
05.2013 - 11.2015
Assistant Manager (Teller)
HDFC Bank Ltd
03.2011 - 01.2013
Bachelor Of Commerce - undefined
Hislop College (Nagpur University)
Intermediate (+2) - Minor in Science
RTC Inter College
Matriculation - undefined
St. Teresa's School
Post Graduate Diploma - Business Management, Minor in Marketing
Eastern Institute For Integrated Learning In Management
PROJECTS
Outbound Sales Pilot Project, Hilti India Pvt Ltd, March 2016 - October 2017, Successfully initiated and conducted outbound sales calls to both new and existing customers, resulting in the generation of valuable sales leads., Facilitated the seamless process of sending quotations to customers and efficiently managing the order allocation in SAP after receiving necessary approvals., Demonstrated effective coordination with the supply chain team to ensure the timely dispatch of orders, enhancing overall operational efficiency., Expertly handled online customer payment collection and effectively coordinated with the finance team to confirm the received payments., Achieved remarkable sales of Rs 1 crore through call-based strategies.