Aayush Verma
Badarpur
Summary
To seek a challenging position in a really progressive company where I could improve my knowledge in the latest innovative fields and contribute to the growth of the company with my knowledge, dedication, and possible ethics. Responsible internal audit, passionate about delivering outstanding quality and service.
Overview
7
7
years of professional experience
Work History
Pending Team Member
Lenskart Solutions Pvt. Ltd
06.2018 - Current
- Dealing with the customer who has already created the pending order.
- Upgrading the orders and helping them to make the payments.
- Promoted as North India store auditor, I visit the store daily to check the store's performance and share it with management.
- Address the issues of stores (grooming, customer interaction, biometric issues, hygiene, store ambiance).
- Generating an audit sheet for each store.
- Traveled to different sites in North India to meet staff and obtain relevant documentation.
- Completed audits to pre-agreed timescales, maintaining high-quality, professional, and departmental standards.
- Contributed to and promoted a business risk management framework and culture.
- Summarized internal audit findings, and presented results and recommendations to senior management.
- Maintained essential records, and reported on project progress regularly.
- Documented results using internal methodologies set out in the organization's audit.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Counting all physical inventory once a month also monitors the inventory movement of the store.
- Provide guidance and training to audit team members on audit techniques, procedures, and best practices.
- Conduct comprehensive internal audits of company operations, focusing on financial controls, compliance, and risk assessment.
Service Team Member
Tradeindia.com
- Deal with customer who has already taken service
- Start giving them services
- Deal the customer by phone call or face to face for building more trust and make them understand about the promotion
- Engaged with customers to better understand needs and deliver excellent service
- Identified issues, analysed information and provided solutions to problems
- Suggest more new services to upgrade their packages which helps to get a better result
Renewal Team Member
Just Dial Ltd
- Deal with customers who have already taken service
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge
- Identified production flaws, conducted root cause analysis and worked on quality assurance to resolve issues
- Resolved customer concerns and boosted retention by offering thorough problem solving and active listening
Lenskart Process Member
Ienergizer IT Services Pvt. Ltd
- Deal with online customer and help to complete their orders
- Pitch them for new offers to make new order
Max Life Insurance Process Member
Aegis Ltd
- Deal with the customers who have already taken the policies
- Start sharing benefits of policies for life and ask to renew them
- Follow-up with customer till renewal and recommend for new policies
- Worked in the renewal department for laps policies
Education
Bachelor of Commerce -
CCS University
03.2015
Skills
- Excellent interpersonal and coaching skills
- Goal-oriented
- Time management
- Quick learner
- Problem solving
- Marketing
- Training and development
- Customer relationship building
Hobbies and Interests
- Travelling
- Capturing Moments
- Social Media Browsing
- Bike Riding
Languages
- Hindi
- English
Timeline
Pending Team Member
Lenskart Solutions Pvt. Ltd
06.2018 - Current
Service Team Member
Tradeindia.com
Renewal Team Member
Just Dial Ltd
Lenskart Process Member
Ienergizer IT Services Pvt. Ltd
Max Life Insurance Process Member
Aegis Ltd
Bachelor of Commerce -
CCS University
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