Aayushi Bagriyal

DBS Global University in Dehradun (formerly Doon Business School) is a prominent private university offering multidisciplinary, industry-aligned programs in Business, Law, Media, Pharmacy, and Technology. Known for its focus on AI-embedded learning, global placements, and modern infrastructure, it offers diverse UG/PG courses with international academic partners:

• Led strategic initiatives to enhance student engagement and retention across diverse programs.
• Streamlined departmental operations, improving communication channels among faculty and administration.
• Counseled selected candidates to foster the admission process.
• Collaborated with channel partners, educational institutions, education fairs, and recommended DGU globally.
• Leading a team of five administrative employees requires balancing hands-on task management with strategic development to build a cohesive, high-performing unit.

• Accountable for monitoring and enhancing the performance of a team of 15+ resources, including Assistant Managers and Associates. Ensuring individual and team goals are met and exceeded.
• Supervised cross-functional teams to implement process improvements, enhancing operational efficiency and service delivery, managing collections and credit activities for North America.
• Developed and executed training programs for staff, fostering skill enhancement and knowledge retention.
• Analyzed workflow processes to identify bottlenecks, recommending solutions that streamlined operations.
• Facilitated regular performance reviews, providing constructive feedback to enhance team productivity and morale.
• Coordinated strategic planning sessions aimed at aligning departmental goals with corporate objectives for increased synergy.
• Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
• Oversee performance metrics, drive improvements in cash and collection efficiencies, and support process enhancement initiatives.
• Collaborate with regional leadership, handle cash forecasting, and ensure compliance with SOX guidelines.
• Facilitate continuous improvement projects, streamline processes, and support ad hoc projects.
• Ensure the accuracy and integrity of all published reports. Ensure reports are error-free and meet the required standards.
• Supervised day-to-day operations to meet performance, quality, and service expectations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Managed accounts receivables for aviation and healthcare sectors, conducted quality audits, and improved team performance.
• Handled collections, maintained dashboards, and reconciled billing and purchase orders.
• Acted as SME and trainer, providing process roadmaps and supporting new joiners.
• Additional Achievements: Contributed to reducing dispute and improving on-time collections, successfully managed process transitions and facilitated cross-process synergies, organized process welfare events and participated in co-curricular activities.
• Key projects: Unapplied on account cash reduction, Getpaid Strategy Enhancement Project, Past Due reduction (90+ and 365+), Dispute Management Process Flow & Escalations Matrix, Tool Implementation- Lease wave, Converting Credit Card customers to ACH payments.