Summary
Overview
Work History
Education
Skills
Websites
Tools/Apps
Timeline
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Aayushi Chauhan

Aayushi Chauhan

Bengaluru

Summary

8 years in Senior Sales Management (B2B & B2C) with a strong focus on driving revenue growth and team performance. Proven success in optimizing customer support to enhance satisfaction and service quality. Skilled in developing and executing sales strategies aligned with business goals. Strong leadership, communication, and problem-solving abilities. Expertise in fostering collaboration and leveraging data-driven insights for business success. Committed to driving growth through strategic planning and customer-centric solutions.

Overview

8
8
years of professional experience

Work History

Sr. Sales and Customer Success Manager

Fourth Frontier
08.2023 - Current
  • Led a team of 10, driving $150,000 USD in revenue across multiple channels.
  • Generated $85,000 USD in new B2C sales.
  • Implemented successful cross-selling strategies, contributing $10,000 USD in additional sales.
  • Achieved $30,000 USD in revenue through the B2B channel.
  • Lead and drive daily CRM meetings.
  • Built a new Knowledge Base to support internal teams and end users.
  • Improved complaint response time by 25%, consistently meeting SLAs.
  • Enhanced the complaint resolution rate by 10% through collaboration with the product and QA teams.
  • Optimized support processes, reducing return rates by 50%.
  • Organized and delivered training sessions for the support team on the new product.
  • Tracked KPIs like CSAT, NPS, and resolution time to ensure service quality.
  • Executed targeted email marketing campaigns for various sales events, creating personalized content, and engaging creatives to increase customer engagement and drive conversions.
  • Collaborated with influencers and affiliate partners to create engaging video content, enhancing brand authority while offering commission-based earning opportunities.
  • Managed the Frontier X App community, driving engagement, and user satisfaction.

Sales Manager

Vedantu_Early Learning
04.2020 - 05.2023
  • Drove monthly revenue of 1.5 crore INR through a 25-member team, with an average order value of 30,000 INR.
  • Responsible for lead generation via referral, cross-sell, and upsell routes, contributing 30% of monthly revenue.
  • Ensured empathetic post-sales support to drive an 87% retention rate.
  • Ensured a lower attrition rate (8%) through continuous engagement and mentoring of team members.
  • Conducted over 30 refresher sales training sessions company-wide, and was involved in overseeing the OJT process for more than 600 new sales hires.

Assistant Manager - K-12 Segment

Byjus, Think and Learn Pvt Ltd
Bangalore
01.2017 - 03.2020
  • Grew from an IC role to an AM role within 12 months through consistent high performance (average 12 lacs per month).
  • Drove monthly revenue of 1.2 crore INR through a 15-member team, with an AOV of 75,000 INR.
  • Increased conversion percentage from 4% to 10% through a high focus on key input parameters.

Education

Bachelor of Technology -

Uttarakhand Technical University
03.2017

Secondary School -

Chinmaya Vidyalaya _ CBSE
03.2013

Skills

  • Team leadership and management
  • Customer Service
  • Excellent communication and interpersonal skills
  • Proven ability to lead, motivate and manage Team
  • Process Optimization and Improvement
  • Proficiency in CRM Software

Websites

Tools/Apps

  • Microsoft Office
  • JIRA
  • Zoho
  • Shopify
  • Leadsquared
  • Salesforce
  • Klaviyo
  • Avelon
  • Share-a-sale

Timeline

Sr. Sales and Customer Success Manager

Fourth Frontier
08.2023 - Current

Sales Manager

Vedantu_Early Learning
04.2020 - 05.2023

Assistant Manager - K-12 Segment

Byjus, Think and Learn Pvt Ltd
01.2017 - 03.2020

Bachelor of Technology -

Uttarakhand Technical University

Secondary School -

Chinmaya Vidyalaya _ CBSE

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Aayushi Chauhan