Aayushi Jain

Generated offer letters for Google employees across the AMS and EMEA regions.

• Resolved employee queries related to offer letter processes.

• Mentored new team members on processes and Standard Operating Procedures (SOPs), receiving multiple recognitions for effective knowledge sharing.

• Managed layoff-related queries and documentation in compliance with Google’s policies.

• Conducted root cause analysis for key metrics such as Time to Respond (TTR), Time to First Touch (TTFT), and case reopen rates to drive process improvements.

• Performed internal audits of offer letters to ensure accuracy and compliance.

• Delivered refresher training sessions to support smooth transitions for employees moving between teams.

• Supported Human Resource Coordinators (HRCs) in upholding 98%+ quality standards for both internal and external deliverables.

• Analyzed error categorization trends for HRCs and provided actionable insights and support.

• Successfully executed multiple manual projects, receiving awards for timely and high-quality delivery.

Position: Consultant

May 2018– May 2019

• Provided B2B consultation by building and nurturing long-term relationships with domestic and international corporate clients, focusing on delivering the value proposition of insurance benefits.

• Successfully sold over 600 policies within a year, contributing to revenue generation of 14.4 million.

• Advised clients on tailored insurance solutions aligned with their business needs, customizing programs and clearly communicating policy benefits and risks.

• Handled upselling opportunities by reassessing client insurance requirements during key life or business events, ensuring optimal coverage.

• Managed end-to-end policy documentation, including application processing, quotations, client record maintenance, and reporting.

• Monitored market trends and industry practices to provide insights and recommendations to business leaders for strategic decision-making.

Position: Senior Executive

May 2019 – March 2022

• Led business development initiatives by sourcing and targeting potential clients through company-driven campaigns.

• Engaged and persuaded prospective clients through consultative sales techniques, promoting insurance solutions via meetings and calls.

• Fostered and maintained long-term partnerships with corporate clients, contributing to business growth and client retention strategies.