Aayushi Joshi
Rajkot
Summary
Customer-focused Executive Customer Representative known for unparalleled productivity and efficient task completion. Specialize in conflict resolution, strategic communication, and customer relationship management. Excel in listening, empathy, and negotiation, ensuring successful interactions and customer satisfaction. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Coordinator
Galeaxy Bearring limited
Rajkot
01.2018 - 01.2021
- Participated in cross-functional meetings aimed at improving the overall level of service provided by the company.
- Monitored trends in industry-specific metrics related to quality assurance standards.
- Assisted customers with product selection and pricing inquiries.
- Maintained accurate records of all customer transactions and inquiries.
- Provided technical support to customers via phone, email and chat.
- Generated weekly activity reports highlighting key performance indicators.
- Developed strategies for problem resolution and customer retention.
- Created and implemented strategies to improve customer service satisfaction levels.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
Education
Bachelor of Engernnering and technology - Engineering
Darshan Institute of Engineering And Technology
Rajkot01.2018
High School (Equivalent To Gseb - Engineering
VIdhiya Shabha
Amreli06-2011
Skills
- Google drive
- Organizational skills
- Critical thinking
- Flexible and adaptable
- Computer skills
- Microsoft Word
- Data entry
- MS office
- Planning
- Decision-making
- Problem resolution
- Verbal communication
- Problem solving
- Team collaboration
- Time management
- Communication skills
- Customer service
Certification
- Export import training
- Health and Safety
- Manual Handling
Hobbies and Interests
- Yoga
- Music
- Reading
- Creative work
References
Available on request.
Languages
- English
- Hindi
- Gujarati
Timeline
Sales Coordinator
Galeaxy Bearring limited
01.2018 - 01.2021
Bachelor of Engernnering and technology - Engineering
Darshan Institute of Engineering And Technology
High School (Equivalent To Gseb - Engineering
VIdhiya Shabha
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