Dynamic Insurance Business Analyst with 5+ years of experience in optimizing insurance processes across P&C, Auto and Health Insurance. Proficient in requirements gathering, data analysis, and cross-functional collaboration to enhance operational efficiency. Experienced in utilizing AI and advanced technologies to enhance business processes and operations. Strong communicator with a proven ability to translate complex data into actionable insights, driving strategic decision-making in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Innoveo (Payroll- VeARC + Apar Technologies)
Bangalore
08.2023 - Current
Spearheaded the development and enhancement of core P&C policy modules, including New Business, Endorsements, Renewals.
Certified in Innoveo's Skye, a no-code/low-code platform, to develop an interactive insurance application.
Managed integration of systems with peripheral applications.
Engage with clients to understand their requirements, and advise on appropriate solution architectures.
Enhanced property underwriting efficiency through risk report integration.
Explore a range of possibilities and creative alternatives to identify the most effective solutions.
Facilitated sprint ceremonies to promote an agile development culture.
Spearhead requirement gathering for a specialized Accident and Health application for a U.S.-based client, leading to the development of two products: Personal Accident and Business Travel Accident.
Orchestrated the successful launch of the web application, ensuring smooth integration and user acceptance through comprehensive testing and feedback loops.
Demonstrated monthly application developments to the client's senior management, and other stakeholders.
Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
Engage with end users to analyze and resolve any production issues, ensuring optimal user experience and system functionality.
Supported the hiring process by helping with recruitment.
Business Analyst, Deputy Manager
Go Digit General Insurance Company
Bangalore
07.2020 - 08.2023
Thrived in a fast-paced Agile environment, effectively adapting to dynamic priorities and delivering high-quality outcomes.
Developed actionable recommendations for operational and technical improvements.
Presented data-driven actionable insights, progress reports, and strategic updates to senior management consistently.
Managed API integrations with third-party entities, ensuring seamless connectivity and functionality.
Led cross-departmental teams (Operations, Sales, Marketing, Data Science, Underwriting) fostering collaboration to meet project objectives.
Applied SDLC processes effectively to maintain high-quality project deliverables.
Provided technical and analytical support for enhancing reports, dashboards, and decision-support tools.
Collaborated with the Data Science team to develop AI/ML solutions, including sentiment detection, intent identification, and fraud detection, to bring innovative solutions to the insurance market.
Worked with Software Development teams to implement innovative Insurance modules, such as: Property Risk Assessment Module, Mobile and Web Applications for Motor Insurance, Motor Pre-inspection Module, Health Portability Module, Referral Modules for Property & Motor Underwriters
Management Intern
AON Insurance Brokers Pvt. Ltd.
Mumbai
04.2019 - 06.2019
Gap Analysis on AON's Multinational Client Business P&C portfolio to explore expanded and cross-selling opportunities
Suggested ways to generate additional revenue from MNC clients
Associate Software Engineer
Accenture Services Pvt. Ltd.
07.2017 - 05.2018
Resolved problems encountered by users in the Senior Management Resource Budget allocation tool.
Earned Ace Award for demonstrating future-ready expertise.
Executed data load activities for the project with accuracy.
Troubleshooted technical issues related to .NET development.
Undergraduate Intern
Vodafone India
05.2016 - 06.2016
Performed Telecom Network Analysis for PAN India customer data.
Designed digital strategies for enhancing visibility of Vodafone's global cellular pack and projected earnings.
Education
Post Graduate Diploma in Management - Insurance And Risk Management
NATIONAL INSURANCE ACADEMY
PUNE
06-2020
Bachelor of Technology - Electronics & Telecommunications
NMIMS (Narsee Monjee) MPSTME
MUMBAI
06-2017
Skills
JIRA, Confluence, Excel, Office Suite
Software development lifecycle, Agile methodology
SQL
Postman for API
Business Process Modeling, Process Mapping
Data Analysis, BI- Qliksense
Project Management
Stakeholder Management
Teamwork
Sprint Planning, Grooming, Risk Management
Effective Communication
Business Requirement Elicitation
Process Improvement
Certification
Insurance Institute of India (III) Fellowship Diploma
Risk & Insurance Management Society (RIMS), USA- Risk Management Course and Examination
MySQL for Data Analytics and Business Intelligence
Infosys Campus Connect - Python, Java, HTML, CSS
Artificial Intelligence certification course
Pursuing AI course for Prompt Engineering
Timeline
Senior Business Analyst
Innoveo (Payroll- VeARC + Apar Technologies)
08.2023 - Current
Business Analyst, Deputy Manager
Go Digit General Insurance Company
07.2020 - 08.2023
Management Intern
AON Insurance Brokers Pvt. Ltd.
04.2019 - 06.2019
Associate Software Engineer
Accenture Services Pvt. Ltd.
07.2017 - 05.2018
Undergraduate Intern
Vodafone India
05.2016 - 06.2016
Post Graduate Diploma in Management - Insurance And Risk Management
NATIONAL INSURANCE ACADEMY
Bachelor of Technology - Electronics & Telecommunications