Aayushi Jayaswal (Scrum Master)

Fraud Detection & Real-Time Alerts Platform (Banking Domain)

Built a fraud detection platform for a banking client to identify suspicious transactions and notify customers instantly, reducing fraud losses.

Roles & Responsibilities:

• Facilitated all Scrum ceremonies — Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives — to keep the team focused, transparent, and aligned with business goals
• Collaborated closely with the Product Owner to prioritize backlog items, define clear user stories, and ensure acceptance criteria were understood by the team.
• Removed impediments proactively, such as coordinating with the IT and data teams to provide anonymized historical data needed for AI model training.
• Supported the team in researching and addressing GDPR and local banking compliance requirements, organizing technical spike sessions to explore solutions early.
• Acted as a bridge between the development team, data scientists, and external stakeholders to manage dependencies and resolve delays from legacy systems.
• Organized joint backlog refinement sessions to clarify integration points between backend developers and AI/data science team, reducing rework.
• Promoted automated testing and CI/CD practices to lower deployment risks, especially given the project’s compliance sensitivity.
• Kept stakeholders informed and managed expectations by sharing sprint dashboards, burn-down charts, and progress updates.
• Celebrated small wins at Sprint Reviews and maintained team motivation under pressure from regulatory deadlines by balancing delivery expectations with realistic Sprint Goals.
• Tracked delivery and process metrics (velocity, cycle time, blocked tasks) to identify bottlenecks and improve predictability.
• Monitored product impact metrics, such as reduction in fraud detection time and false positives, and user engagement with new dispute features.
• Supported continuous improvement by following up on retrospective action items and gathering team feedback to adjust processes.
• Ensured alignment between technical implementation and business objectives, contributing to faster fraud detection and higher customer trust.

Patient Engagement & Appointment Optimization Platform (Healthcare Domain)

Developed a predictive platform to identify patient no-shows, optimize scheduling, and send personalized reminders.

Roles & Responsibilities:

• Facilitated all Scrum ceremonies — Sprint Planning, Daily Stand-ups, Sprint Reviews,and Retrospectives — to keep the team aligned and working towards Sprint Goals.
• Partnered closely with the Product Owner to prioritize backlog items, refine user stories, and ensure acceptance criteria were clear and testable.
• Coached a cross-functional team (back-end developers, front-end developers, data engineers, and QA) on Agile principles, fostering self-organization and iterative delivery.
• Used JIRA and Confluence to track progress, visualize Agile metrics (velocity, cycle time), and maintain transparency with stakeholders.
• Identified and removed impediments such as integration delays with external scheduling systems and clarified requirements to reduce misunderstandings and rework.
• Promoted adoption of automated testing and CI/CD practices to improve release speed and reliability.
• Facilitated data-driven retrospectives, helping the team analyze performance, identify bottlenecks, and implement improvement actions in following sprints.
• Ensured alignment between technical work and business goals to achieve measurable outcomes, such as reducing no-show rates and improving prediction accuracy.
• Maintained open communication with stakeholders, sharing progress updates and seeking feedback to keep product development user-centric.
• Supported the team in balancing feature delivery with system performance and reliability needs.

• Developed real-time analytics dashboard for Amazon Marketplace sellers to track sales and customer feedback.
• Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
• Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
• Participated in brainstorming sessions to develop new ideas for business development initiatives.
• Facilitated Scrum ceremonies, including Sprint Planning and Daily Stand-ups, ensuring team alignment on goals.
• Collaborated with Product Owner to refine backlog and establish clear acceptance criteria for user stories.
• Promoted transparency through maintaining burn-down charts and sharing progress updates with stakeholders.
• Proactively removed impediments by coordinating with infrastructure teams to address deployment issues.
• Acted as neutral facilitator during conflicts, guiding team decisions in line with business priorities.
• Coached team on Agile best practices, enhancing self-organization and collaboration for high performance.
• Delivered MVP two weeks ahead of schedule through effective planning and risk mitigation.