AAYUSHMAAN SINGH
B.TECH ENGINEER
Gurgaon,HR
Summary
Practical Associate Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. Committed to establishing credibility and developing relationships with associates and managers. Strong conceptual thinking skills and new concepts acquisition.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Associate IT Consultant
ITC infotech
01.2019 - 07.2020
- Respond to customer queries in a timely and accurate way, email or chat.
- Manages multiple tasks or cases simultaneously without supervision.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Provide accurate and appropriate information in response to customer requirements.
- Presenting your findings to a technical team to act on, and then to the client.
IT Support Engineer
OFF LICENCE PARTY GOODS APP
Gurgaon, Haryana
06.2018 - 08.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
B.Tech - CSE
Manav Rachna Institute
XII -
St. Crispin Senior Sec School
Gurgaon 02.2014 - 02.2015
X -
Dehradun Public School
02.2012 - 02.2013
Skills
Consultancy and advisory
C/C programming
HTML
Python
Microsoft PowerPoint, Excel and Word
Specialization in Cyber Security and Forensics from IBM
Experience of developing, enhancing and supporting application systems
Sound problem-solving and decision-making skills
Projects
Substitution combined with transposition encryption technique to convert plain text into cipher
Randump analysis project
Research Papers
• Safeguarding Mobile IP from Malware Attacks
• Virtual reality and its future scope
Timeline
Associate IT Consultant
ITC infotech
01.2019 - 07.2020
IT Support Engineer
OFF LICENCE PARTY GOODS APP
06.2018 - 08.2019
XII -
St. Crispin Senior Sec School
02.2014 - 02.2015
X -
Dehradun Public School
02.2012 - 02.2013
B.Tech - CSE
Manav Rachna Institute