Balachander B
Chennai
Summary
Results-driven SAP SD and S/4HANA specialist with over 11 years of experience in managing global sales operations, contract lifecycle management, and project coordination for enterprise clients. Proven ability to lead cross-functional teams, implement process improvements, and support end-to-end order management within a high-volume, high-accuracy environment. Adept in stakeholder communication, data analysis, automation, and ERP toolsets, consistently driving operational excellence and SLA compliance.
Overview
11
11
years of professional experience
Work History
Senior Sales Operations Analyst – SOP (Sales Order Processing)
Hewlett Packard Enterprises (HPE)
Chennai
12.2014 - Current
- Acted as the central point of contact for all operational issues related to contract and order management for APJ customers.
- Managed sales order processing in SAP SD and S/4HANA, ensuring accurate entry, validation, approval, and delivery processes.
- Handled escalations, customer disputes, and ad hoc requests from sales reps, ensuring timely resolution and documentation.
- Coordinated with finance teams to secure budgetary approvals exceeding operational thresholds.
- Generated daily/weekly reports on team productivity, project health, SLA compliance, and task completion for leadership review.
- Initiated improvements in process workflows by identifying bottlenecks and deploying automation solutions using internal tools.
- Delivered comprehensive training sessions for onboarding new team members and resources on the bench.
- Ensured successful contract Activation, contract renewals, amendments, and customer data accuracy through diligent SAP transactions.
- Conducted quarterly reviews and presentations, including productivity metrics and continuous improvement updates.
Education
Master of Business Administration (MBA) - HR & Marketing
A.P.C.E.
Tamil Nadu, India01.2013
Skills
- ERP/CRM: SAP SD S/4HANA FIORI HYBIS CPQ COT SFDC SQC
- Automation Tools: SAP Wizard DYAD DCP Wizard
- Productivity: MS Excel (Advanced) PowerPoint Word Outlook
- Project Methodology: Agile (Scrum) Status Tracking Tools
- SAP & ERP Expertise: SAP SD S/4 HANA FIORI HYBIS CPQ SFDC COT SQC
- Sales Operations & Contract Management: Order Management Lifecycle; SLA Compliance & Contract Amendments; Customer Service Coordination
- Project & Process Management: Agile Project Delivery; Risk & Change Management; Cross-functional Collaboration
- Reporting & Analytics: KPI Monitoring & Dashboards; Excel Automation (PivotTables VLOOKUP Charts); Performance Reviews & Forecasts; Automation & Tools: SAP Wizard DYAD DCP Wizard; Excel Data Integration with ERP
- Team Leadership & Training: SOP Development & Process Mapping; Mentorship & Onboarding; Documentation & Quality Control
- Soft Skills: Time Management & Multitasking; Analytical Thinking & Ownership
Languages
English, Tamil
AREAS OF FOCUSED RESULTS
- Operational Efficiency: Streamlined sales order processing workflows using SAP and automation tools, reducing turnaround time by 20% and significantly improving accuracy.
- Stakeholder & Project Communication: Acted as the Offshore SPOC, handling daily interactions with onshore teams across API, ensuring seamless status tracking, escalations, and issue resolution.
- SLA Compliance & Contract Accuracy: Maintained consistent SLA performance through diligent contract processing, validation, and escalation of approvals, enhancing customer satisfaction and retention.
- Automation & Tool Utilization: Leveraged tools like SAP Wizard, DYAD, and DCP Wizard to automate repetitive tasks, reduce human error, and increase throughput across various operations.
- Team Development & Knowledge Transfer: Designed training frameworks for new hires, developed process documentation and SOPs, and facilitated seamless transitions through detailed handovers.
- Performance Reporting: Created and presented quarterly business reviews and operational performance reports to senior leadership, using advanced Excel dashboards and PowerPoint.
Timeline
Senior Sales Operations Analyst – SOP (Sales Order Processing)
Hewlett Packard Enterprises (HPE)
12.2014 - Current
Master of Business Administration (MBA) - HR & Marketing
A.P.C.E.
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