Abrar Bagwan
Application Specialist
Pune
Summary
To leverage my technical and domain knowledge to deliver impactful, optimized logistics solutions in a dynamic environment. Seeking continuous learning and growth while being a valuable asset to a high-performing team.
Overview
5
5
years of professional experience
4035
4035
years of post-secondary education
2
2
Certifications
Work History
Application Specialist
Centrio Solutions Pvt. Ltd.
08.2022 - Current
- Act as a key technical resource for resolving live production issues in enterprise logistics environments, ensuring resolution within defined SLAs.
- Perform in-depth root cause analysis (RCA) and implement preventive measures to mitigate recurring issues.
- Monitor production systems proactively using tools such as Graylog, Grafana, and GCP, identifying anomalies and ensuring system health.
- Collaborate closely with globally renowned clients such as Louis Vuitton, Nike, Michelin, DHL, UPS, and Kuehne + Nagel to deliver tailored logistics solutions.
- Serve as a Service Manager for critical accounts including Louis Vuitton, Michelin, and eShopWorld—owning end-to-end client relationships and handling escalations effectively.
- Facilitate communication between technical teams and business stakeholders by translating complex technical issues into business-friendly language.
- Manage logistics integrations and configurations, aligning client and carrier systems using industry-standard data formats such as IFTMIN, XML, JSON, and CSV.
- Onboard and mentor new team members, providing training and sharing domain expertise to accelerate ramp-up time and enhance team capabilities.
Firstline Associate
Centrio Solutions Pvt. Ltd.
Pune
09.2020 - 08.2022
- Delivered first-line application support for e-commerce and logistics systems, addressing customer issues using ticketing tools such as BMC Remedy and ServiceNow.
- Utilized SQL to query and resolve database-related issues, and streamline warehouse operations.
- Facilitated client meetings, conducted RCA sessions, and trained customers in the effective use of logistics applications.
- Developed long-term client relationships by ensuring a high standard of support, prompt resolution, and proactive communication.
- Provided technical documentation and knowledge base articles to improve incident response times.
Education
Bachelor of Engineering - Computer Engineering
Indira College of Engineering And Management
Pune 01.2016 - 01.2020
Higher Secondary Certificate -
Modern High School & Jr. College
Pune06.2016
Secondary School Certificate -
Vidya Niketan School
Pune06.2014
Skills
Proficient in monitoring tools such as Graylog, Grafana, and Google Cloud Platform (GCP) for real-time application and infrastructure monitoring
Experienced in working with label scripting (Zebra) and various data formats including IFTMIN, XML, CSV, and JSON for logistics system integrations
Skilled in using SQL for data analysis and issue resolution
Hands-on experience with ITSM tools such as ServiceNow and BMC Remedy for incident and change management
Competent in file transfer and search tools like FileZilla and Agent Ransack
Familiar with testing and validation tools including SOAPUI, ReadyAPI, and Postman for API and integration testing
Knowledgeable in ERP and TMS systems, with a strong understanding of logistics, supply chain processes, and system troubleshooting
undefinedCertification
ITIL 4 Foundation Certified
Job summary
Results-driven and customer-focused Application Specialist with 4+ years of experience in logistics IT support and application management. Proven expertise in troubleshooting, root cause analysis, and delivering optimized logistics solutions for global enterprises. Seeking to contribute to a dynamic organization by leveraging my technical skills, domain knowledge, and passion for continuous improvement to deliver value-driven outcomes and enhance customer satisfaction.
Timeline
Application Specialist
Centrio Solutions Pvt. Ltd.
08.2022 - Current
Firstline Associate
Centrio Solutions Pvt. Ltd.
09.2020 - 08.2022
Bachelor of Engineering - Computer Engineering
Indira College of Engineering And Management
01.2016 - 01.2020
Higher Secondary Certificate -
Modern High School & Jr. College
Secondary School Certificate -
Vidya Niketan School
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