Usha Ganesan
Chennai
Summary
With a strong background in business operations, I have a proven history of streamlining processes and increasing efficiency. Employing a collaborative and adaptable approach, I consistently deliver reliable and consistent performance while seamlessly working with teams and adapting to evolving needs. My areas of expertise include project management, process improvement, and resource allocation, which allows me to consistently achieve impactful results. Known for upholding high standards and maintaining a steadfast focus on organizational goals, my contributions are aimed at enhancing overall performance.
Overview
7
7
years of professional experience
Work History
ECommerce Operation Specialist II
Best Buy Canada Ltd
03.2024 - 11.2024
- Extracted and analyzed operational data from various systems to identify root causes of inefficiencies and implemented improvements that reduced processing time by 15%.
- Led the analysis and optimization of fulfillment operations to improve Delivery Promise (DPROM) performance and enhance delivery accuracy
- Collaborated with stakeholders to align product terms and conditions with overall business goals, facilitating successful product launches
- Identified areas for process improvement by analyzing operational workflows, collaborating with the operations community and technology teams to drive change
- Acted as a key point of contact for tooling, process standards, and third-party partnerships, contributing to efficient technology integration
ECommerce Operation Specialist I
Best Buy Canada Ltd
06.2021 - 03.2024
- Supported Marketplace sellers with technical and operational insights, advising on optimizing product listings to boost sales and improve performance.
- Managed inventory and sales data at Best Buy's Amazon Central, identifying system improvement opportunities to enhance the fulfillment process
- Worked closely with cross-functional teams to improve internal processes related to fulfillment, product status changes, and inventory management
- Provided actionable insights to internal stakeholders, focusing on operational efficiency and proactive problem resolution
- Collaborated with the technology team to troubleshoot issues, ensuring alignment with business goals
Customer Experience Associate
Best Buy Canada Ltd
10.2020 - 06.2021
- Investigated customer compliance issues and implemented corrective actions, delivering timely resolutions for executive stakeholders
- Analyzed customer feedback, identifying trends and pain points, and recommended improvements to enhance the customer experience
- Managed web orders and ensured timely fulfillment by utilizing ERP tools like RIP
- Conducted audits on Best Buy Marketplace vendors, ensuring adherence to company policies and operational standards
- Partnered with internal teams to ensure customer needs were met in a timely and efficient manner
Transaction Processing Associate
Accenture
01.2018 - 08.2018
- Assisted in the implementation of new transaction processes, increasing operational efficiency through streamlined workflows
- Leveraged data analysis tools to audit account payables and receivables, contributing to improved financial accuracy
- Collaborated with the technology team to identify automation opportunities, enhancing transaction processing capabilities
- Supported data analysis processes, resolving business issues by using multiple data sources and insights from SMEs
- Provided training on data analysis tools (DCT, JIRA) to improve team performance and operational outcomes
Education
Graduate Certificate - Supply Chain Management and Global Logistics
Seneca College
Toronto, ON04.2020
Graduate Certificate - Project Management
George Brown College
Toronto, ON04.2019
Bachelor's - Information Technology
Anna University
Chennai, India05.2016
Skills
- Lean Six Sigma Green Belt Certified
- Certified Excel Specialist
- Database Querying
- PL/SQL
- Power BI Data Visualization
- Python
- Proficient in Salesforce CRM Administration
- Experience with Oracle E-Business Suite Management
- Mirakl Platform Expertise
- STEP
- JIRA Workflow Optimization
- MIRO Collaboration
- Microsoft Outlook Proficiency
- Confluence Documentation Skills
- Process Optimization
- Application architecture
- Holistic Problem Solving
- Incident Management
- Vendor Relationship Management
- Compliance Management and KPI Analysis
- Data Forecasting
- Effective Written Communication
- Versatile Work Approach
- Organized Multitasking Skills
- Effective Stakeholder Communication
- Effective Onboarding Implementation
Timeline
ECommerce Operation Specialist II
Best Buy Canada Ltd
03.2024 - 11.2024
ECommerce Operation Specialist I
Best Buy Canada Ltd
06.2021 - 03.2024
Customer Experience Associate
Best Buy Canada Ltd
10.2020 - 06.2021
Transaction Processing Associate
Accenture
01.2018 - 08.2018
Graduate Certificate - Project Management
George Brown College
Graduate Certificate - Supply Chain Management and Global Logistics
Seneca College
Bachelor's - Information Technology
Anna University
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