Radhika Sivalingam

Ø Supporting the learning of all our stakeholders on Editorial Manager through video creation, webinars, 1:1 Q&A sessions and internal drop ins in an effort to drive down customer queries and increase customer satisfaction.

Ø Responsible for good understanding and effective use of editorial systems of all stakeholders in assigned portfolio through:

o Contributing to the creation and delivery of editorial systems learning materials including eLearning, webinars to enable stakeholders to have an appropriate level of knowledge of the system required to carry out their role.

o Understanding and application of business objectives for editorial systems to be able to develop and maintain support materials.

o Contributing towards the continuous improvement of editorial systems learning content, team processes and systems by participating in local and global projects and giving feedback on procedures

o Working with internal stakeholders i.e. Product, APS, STMJ to understand learning requirements.

o Acting as an ambassador for editorial systems during Editorial Board meetings, Society contract renewals and other meetings requiring representation.

Project Management Roles -

Ø Handled end-to-end production stages from manuscript development to publication of both print and e-books of medical, nursing, higher health professional books for multiple locations i.e., US, UK, APAC and EMEA. Handled digital content management for Elsevier sites like Evolve, Expert Consult, Student Consult, Video logs, Clinical Key, Science Direct, etc.

Ø Worked closely with international leading authors and editors (i.e., renowned medical practitioners and experts in the field of science and medicine) and achieved good NPS scores with high number of promoters in ASAT scores/customer feedback.

Ø Built rapport and confidence, acquired knowledge by communicating strongly and effectively with the leading authors, internal stakeholders, development editors, acquisition editors, designers, manufacturing controllers.

Ø Continuous Improvement: Worked on lean six sigma's continuous improvement programs such RIEs, VSMs, (VSM for defining HS-Chennai workflow)

Ø CI Champion and a Green Belt trainee; tracked improvement areas in products and processes, identified solutions, initiated action plans, and monitored successful implementation and the trend, conducted monthly dashboard review meeting, CAPA sessions, updating red-dot trackers, organized monthly mirror board and visual management board meeting within the departments and with Operation Excellence Team.

Ø Supported Legal/Agreements team from Sep 2019 to Dec 2019 as part of my secondment within the office. Was responsible in sending legal contracts to authors and following up regularly to get the signed legal contracts and helping the authors to have their queries on legal issues clarified on a timely manner. Completed a significant number of legal agreements within a short period.

§ Connect to Communicate Ambassador

§ Helping colleagues develop their communication skills by delivering workshops, roadshows, leading a team of communication ambassadors to provide tools and resource to colleagues, and assisting team with coaching program, amongst many other projects.

§ A trained Commsbuilder advisor conducting programs to enhance the overall potential of teams to achieve their goals.

§ Training

§ I have attended the training and have benefitted from programs like “Crucial Conversation”, and “7 Habits”.

Ø Handled end-to-end production of books and e-books for John Wiley & Sons. Worked with authors from various disciplines: Life Science, Social Science & Humanities and Physical Science.

Ø Worked on both part-project management titles and full-service project management titles.

Ø Macro level planning for each phase of the project (copyediting, page proofs, Indexing, revised proofs & Printer).

Ø Micro level planning within each phase of the project (review, template, graphics & pagination/QC).

Ø Clear and timely communication about the production stage with both internal stakeholders and with external stakeholders.

Ø Responsible for costing and invoicing for services of book production.

• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Resolved customer service issues using company processes and policies and provided updates to customers.

Roles and Responsibilities:

Ø Delivering high quality business transcripts

Ø Working on quick TAT with good efficiency and quality standards.

Ø Able to complete all task well before the time limit.

Ø Volunteer to take up additional responsibilities as and when required.

Ø Attention to details and daily reporting.

ACHIEVEMENTS:

Ø Consistently met quality and exceeded client expectations.

Ø Elevated standards of quality by establishing planned activities.

• Taught core subjects of math, science and general knowledge for classes UKG and I std.
• Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
• I choreographed a couple of cultural activities for the kids.
• My first job right after college. I taught the kids a lot and got trained as primary school teacher.