Ab Wani
Asdem
Kupwara
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Associate Service Delivery Manager
IndusInd Bank Ltd
Srinagar
01.2023 - Current
- Oversaw employee development program and provided career path opportunities to drive talent advancement and retention efforts.
- Coordinated communication to impact scope, budget, risk and resources.
- Provided responsive customer contact and partnered on new Type opportunities.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Contributed to internal and external account reviews.
Associate
Exl Private Limited
Pune
01.2020 - 12.2022
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created promotional materials to advertise products and services.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Analyzed customer data to identify trends and anticipate customer needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT and marketing departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor Of Business Administration - Business Studies
04.2013 - 01.2018
10 Standard -
06.2006 - 12.2010
12th -
01.2011 - 12.2012
Skills
Operations support
Client relationship management
Project creation
Solutions development
Client needs assessments
Active listening and communication
Safety regulations implementation
Documentation
Production planning
Continuous Improvement
Cost reduction
Contract Management
Staff Management
Timeline
Associate Service Delivery Manager - IndusInd Bank Ltd
01.2023 - Current
Associate - Exl Private Limited
01.2020 - 12.2022
SSM COLLEGE OF ENGINEERING AND TECHNOLOGY - Bachelor Of Business Administration, Business Studies
04.2013 - 01.2018
SSM HIGHER SECONDARY SCHOOL - 12th ,
01.2011 - 12.2012
Sainik School Manasbal - 10 Standard ,
06.2006 - 12.2010