Ab Wani
Asdem
Kupwara
Summary
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Associate Service Delivery Manager
IndusInd Bank Ltd
Srinagar
01.2023 - Current
- Oversaw employee development program and provided career path opportunities to drive talent advancement and retention efforts.
- Coordinated communication to impact scope, budget, risk and resources.
- Provided responsive customer contact and partnered on new Type opportunities.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Contributed to internal and external account reviews.
Associate
Exl Private Limited
Pune
01.2020 - 12.2022
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created promotional materials to advertise products and services.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Analyzed customer data to identify trends and anticipate customer needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT and marketing departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Trained and supervised employees on office policies and procedures.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Bachelor Of Business Administration - Business Studies
04.2013 - 01.2018
10 Standard -
06.2006 - 12.2010
12th -
01.2011 - 12.2012
Skills
Operations support
undefinedTimeline
Associate Service Delivery Manager - IndusInd Bank Ltd
01.2023 - Current
Associate - Exl Private Limited
01.2020 - 12.2022
SSM COLLEGE OF ENGINEERING AND TECHNOLOGY - Bachelor Of Business Administration, Business Studies
04.2013 - 01.2018
SSM HIGHER SECONDARY SCHOOL - 12th ,
01.2011 - 12.2012
Sainik School Manasbal - 10 Standard ,
06.2006 - 12.2010
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