Ab Ahad Wani

Experienced Personal Banker in Banking and Financial Services Industry, and an Experienced Financial Analyst in Financial Crime Compliance, looking for new opportunities with a growing financial Services Industry

● An accomplished Banking professional having experience in Banking and Financial Services industry

● Proven expertise in Sales, Leadership Skills, Customer Relationship Management, Compliance & Risk Management Procedures.

● Skilled in cross selling of Mutual Funds, Demat,Life,Health & General Insurance and other bundling products like Credit Cards, Fixed Deposits, Recurring Deposits, Personal Loan.

● Well versed with MS-office (Word, Excel, Power Point) & Internet concepts.

•As an Assistant Manager in the banking sector, I have developed a diverse skill set that includes expertise in customer relationship management (CRM), working with the Finacle banking software, and managing day-to-day operations such as cash handling and ATM maintenance. Some of my key strengths include:

•CRM: I have a proven track record of building strong relationships with customers and providing exceptional service. I am skilled in managing customer inquiries, complaints, and feedback, and have a deep understanding of customer needs and preferences.

• Finacle: I am highly proficient in using Finacle, a popular banking software that is used for core banking operations such as customer management, account management, and transaction processing.

•Operations: As an AM, I oversee a range of operational functions, including cash handling, ATM management, and customer service. I am experienced in managing multiple tasks at once, prioritizing workload, and ensuring that operations run smoothly and efficiently.

•CTS

•Enterprise payment hub (EPH).

To be the first point of contact with the customers in the branch. Customer acquisition through sales, to walk in customers, referrals from walk-ins for Current account & Saving account and Demat accounts. Deepening of existing Current account & saving account relationships. Also

● ● ● ● ● ●

● Identify high transacting customers and reduce the transactions of these customers

● Identify Depleting customers and control them

● Reduce or improve on Band 1 and Band 2 Customers

● Reduce Band 1 and Band 2 Txns

● Handling of cash receipts and payments and ensuring transactions are carried out within the

prescribed TAT without errors.

● Issuance of DD/ MC (within prescribed TAT)

● Executing of funds transfer/ FD closure / Account Closure.

● Processing of Salary Uploads

● Custodian for teller box.

Custodian for cheque drop boxes

● Ensure error free transactions of receipts & payments.

● Retail FX transactions processing.

● Vault Custodian

● Ensure the highest level of customer service.

● Ensure the outward clearing process is adhered to. the ATM custodian.

Filing of MC/ DD stub copies and canceled instruments

Managing the returned cheques including proper maintenance of registers and customer intimation. Maintenance of counter stock register (DD/MC)

Maintaining Salary uploads confirmations

Maintaining Gold Sales Invoice Copies

Maintaining Backup tapes

Maintain the records for expense vouchers/ payments to vendors/ reimbursement to staff.

Bulk Stock Register Maintenance

Printing, checking & Filing of EOD reports (BJR/ Instruments issued/ EOD cash position etc.) Maintenance of records/ register for host entry posting.

Maintenance of Voucher Movement Register

Coordinate for binding of records/ sending the same to the vendor on regular intervals.

Ensure correct updation and verification in E-call back

• Successfully negotiated contracts with vendors, securing favorable terms for the organization.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Operations :Oversee day-to-day operations within the insurance division to ensure seamless workflow and adherence to industry standards.
  Implement and refine operational procedures to enhance efficiency and reduce costs.
  Monitor and analyze operational metrics to identify areas for improvement.
• Insurance Processes:Manage subrogation processes and workflows using Esubro Hub to ensure timely and accurate handling of claims.
  Utilize Workspace and ECOS for tracking, managing, and processing insurance claims and related documentation.
  Coordinate with insurance partners, clients, and internal teams to resolve claims and operational issues.
• Business-to-Business Interactions:Maintain strong relationships with business clients and partners to ensure high levels of satisfaction and effective communication.
  Negotiate and manage contracts with vendors, ensuring compliance with company policies and regulatory requirements.
  Serve as a liaison between the company and external partners, addressing concerns and facilitating solutions.
• Technology and Applications:Leverage expertise in Esubro Hub, Workspace, and ECOS to optimize their use within the company.
  Provide training and support to team members on the effective use of these applications.
  Stay updated on new features and updates to the applications, integrating them into existing processes as necessary.
• Strategic Planning:Collaborate with senior management to develop and implement long-term strategies for operational improvement.
  Identify emerging trends in the insurance industry and recommend strategies to leverage these trends for business growth.