Abantika Baishya
Analytics Professional
Bengaluru
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Assistant Manager
Genpact
04.2016 - Current
- Developed different types of dashboards using Power BI
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed different types of MIS reports for the management
- Extensive knowledge in SAP, SAP reporting, SAP Bookings etc
- Invoice processing using SAP
- Extensive Reporting in Spotfire Tool
- Supported contract renewals for various accounts
- Worked with Ops to drive over USD 3M productivity benefit and USD 45M business impact for clients
- Lead the Data Bridge initiative for Life Sciences and HealthCare Vertical
- Drive improvement through value stream mapping
- Mentor Lean projects – 100+ Lean projects closed
- Develop complex tools using Excel VBA
- Leading initiatives and drive process improvements for service offerings
- Preparing solution-based presentation to facilitate the management in making conclusive decision on the business.
Business Analyst
Genpact
10.2011 - 04.2016
- Engine Shop visit forecast, analyzing shop visit data in terms of shop visit cost and billings
- Doing Analysis in different customer data, identifying pain areas for the customers and providing solutions for the same
- Running profitability analysis
- Internal accounts reconciliations in monthly/quarterly and yearly basis
- Driving simplification projects in order to reduce manual intervention in reconciliations process
- Using Cognos to run reports, download them and perform various analysis
- MIS reporting
- Advanced excel reporting
- Knowledge in SAP, SAP reporting, SAP Bookings etc
- Data mining & cleaning
- Invoice processing using SAP
- Advance excel vba macro automations
- Experienced in Partner operations management.
Sr. Information Analyst
Empower Research
02.2008 - 08.2011
- KOL Data Management System: Data Mining and Data analysis along with Content writing
- Perform Data quality analysis and prepare summary reports for the customers
- Managing a production team of 5-members
- Work allocation to individuals for production and perform Quality checks on the produced files
- Preparing weekly metrics, Utilization report, Productivity report, preparing dashboard and developed vba macros to perform this ongoing activity
- SME for preparing Reference Manual which includes medical terms for diseases, Country code to be used by the end customers
- SME for training new joiners at a department level
- Preparing and validating training material and helping team members to write the contents of them
- KOL Profiling - A KOL profiling engine including biographical info, publication activity, clinical trial activity, event history, grant activity, payment history and more
- Network Mapping - The solution includes interactive social network maps that analyze KOL networks of influence based on publication co-authorships and co-committee relationships
- Data Integration APIs - Profiler has web services connectors that facilitate the integration of data from other sources such as publication sources, clinical trials databases, speaker bureaus, enterprise payment systems and CRM solutions.
Education
Master of Science -
Bangalore University
Karnataka 04.2001 - 01.2007
B.Sc Microbiology - undefined
Bangalore University
HS (10+2) - undefined
Guwahati University
HSLC - undefined
SEBA
Skills
Operations Management
Cost Reduction
Sales Reporting
Project Management
Customer Rapport
Invoice Processing
Financial Records and Reporting
Accounts Receivable
Account Reconciliation
Accomplishments
- Management has awarded 5 times as “Best Performer”
- VBA Macro: Developed Excel macros for the below projects
- Macro to consolidate the production files
- Macro to do consistency check
- Macro to prepare summary report for every individual about their productivity, volume, TAT, Efficiency etc
Interests
Internet browsing, reading books
Computer Knowledge
MS Dos, Windows 98/XP, MS-Office 2007 – Advance Excel, Word, Power Point, Outlook, SAS Base programming course, Lean Sig Sigma, Green Belt trained and Tested, Lean Ace certified
Language Competencies
English, Hindi, Assamese and Bengali
Personal Information
- Father's Name: Birendra Nath Baishya
- Date of Birth: 08/28/1983
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I, hereby declare that all the information stated above is true to the best of my knowledge.
Certification
Lean
Timeline
Lean
06-2016
Assistant Manager
Genpact
04.2016 - Current
Business Analyst
Genpact
10.2011 - 04.2016
Sr. Information Analyst
Empower Research
02.2008 - 08.2011
Master of Science -
Bangalore University
04.2001 - 01.2007
B.Sc Microbiology - undefined
Bangalore University
HS (10+2) - undefined
Guwahati University
HSLC - undefined
SEBA