PHOTOGRAPHY, ART & CRAFTING, MUSICALLY, DANCING, TRAVELLING
ABANTI KUMARI SWAIN
Assistant Work place experience Manager
Summary
With over 13 years of enriching experience across leading hospitality brands—including JLL, Qatar Global Sports Events, The Park, and Accor Hotels in India—I bring a strong combination of knowledge, skills, and operational expertise. I seek to contribute to an organization that offers a challenging environment, continuous learning opportunities, and clear pathways for career growth.
Overview
12
12
years of professional experience
Work History
Assistant Workplace Experience Manager
JLL
08.2023 - Current
- Delivering outstanding customer experience while ensuring impeccable cleanliness standards throughout the building.
- Managing vendor and contractor relationships to secure top-notch services for the workplace.
- Managing weekly client interactions to understand and address ongoing issues, and collaborating with internal departments to deliver resolutions.
- Engaging and resolving daily Helpdesk tickets within SLA timelines, prioritizing efficient issue resolution.
- Streamlined work order processing systems which led to faster resolution times for maintenance and repair requests.
- Organizing regular staff meetings to discuss ongoing projects, operational challenges, and opportunities for improvement within the facility.
- Conducting regular staff training sessions on safety protocols and best practices, promoting a culture of accountability, and awareness within the team.
- Managing equipment installation, maintenance, and repairs for internal areas, ensuring timely completion and optimal functionality.
- Following up with customers about resolved issues to maintain high standards of customer service.
- Supervised staff in day-to-day activities.
Assistant Housekeeping Manager, ACCOR
Qatar Global Sports Events 2022 (FIFA World Cup)
03.2022 - 03.2023
- Managed 300 rooms out of 2,100 inventory, overseeing OS&E, property handover, snagging, and inventory management. Spearheaded the recruitment, training, and motivation of new team members for this large-scale project. Additionally, I served as a task force member, handling individual buildings across multiple clusters.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Assistant Housekeeping Manager (The Park)
The Park, Chennai (216 Rooms)
06.2019 - 12.2021
- Successfully managed the Housekeeping Department for three months in the absence of the Head of Department, ensuring smooth operations and a positive work environment. Oversaw the planning, organizing, and development of departmental functions, maintaining high standards of cleanliness and hygiene in compliance with infection control guidelines and local regulations. Responsible for staffing, scheduling, training, and motivating team members to deliver exceptional service in all guest and public areas.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Developed strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
Assistant Housekeeping Manager (ACCOR)
Novotel & Ibis Combo OMR (Preopening 342 Rooms)
12.2016 - 06.2019
- Key member of the pre-opening housekeeping team, responsible for setting up and maintaining reports, records, and operations. Managed housekeeping issues, supplies, linens, equipment, and work orders, while handling guest complaints, and providing feedback to management. Conducted a root cause analysis of negative guest feedback on social media, implementing training programs as needed.
- Successfully developed and implemented housekeeping registers for both Novotel and Ibis hotels, ensuring seamless operations from inception.
- Managed minibar inventory on a monthly basis, maintaining accurate stock levels, and ensuring zero shortages.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
Housekeeping Supervisor (ACCOR)
Novotel Pune, Maharashtra (223 Rooms)
07.2015 - 11.2016
- Optimized daily workflow and staff allocation to drive efficiency and guest satisfaction. Conducted regular guest interactions to gather feedback, identifying strengths and areas for improvement. Developed and implemented a daily training needs analysis to upskill associates and enhance service delivery.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
Room Attendant/Minibar Attendant (ACCOR)
Ibis & Novotel Combo Bangalore (523 Rooms)
07.2013 - 07.2015
- Gained hands-on experience managing various inventories, including the minibar, linens, assets, and store supplies. Assisted in maintaining accurate Lost and Found reports. Worked under pressure as a Room Attendant across two hotel properties, developing strong flexibility, time management skills, and operational expertise.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
Education
Bachelor Degree - Hotel Management
Indira Gandhi National Open University
Visakhapatnam, India01.2013
Skills
Leadership
References
- Abhineet Sood ,wsooabhi@amazon.com , +91-9654909363 ,Facility Manager at Amazon Hyderabad (JLL)
- Sridhar Chippa ,Schippa@Emaar.eg ,+91- 9980632489 /+201208495186 ,Executive Housekeeper at Emaar Misr Marassi,Egypt
- Suraj Kumar Gupta ,suraj.gupta@accor.com ,91+8867980282 ,Front Office Manager at Mercure Hotel Hyderabad
Interests
LINKS
- Linkedin.com/in/: http://linkedin.com/in/Abanti swain
- abantika.sai55@gmail.com
PERSONAL DETAILS
- Date of birth: 08/07/1988
- Nationality: INDIA
- Visa status: APPROVED
- Marital status: MARRIED
Awards & Recognitions
- Recognized for Going Beyond Routine Duties in Soft Services – Awarded for exceptional contribution in Q2 2024.
- Awarded for Outstanding Department Management during a 3-month period in the absence of the HOD at The Park (2019–2021).
- Recognized for 5 Years of Exemplary Service, Loyalty, and Dedication to Accor Hotels' values and spirit at Novotel & ibis (2019).
- Heartiest Employee of the Month (June 2018) for completing the snag list of all 342 keys within a 3-month time frame at Novotel & ibis.
- Star Attendant Award for Excellence in Service – awarded for outstanding performance in May 2014 at Accor & ibis.
- Rockstar Award for generating the most positive guest feedback on social media and achieving zero variance in minibar audits at ibis & Novotel (2013).
Additional Information
- Completed cross-training in all internal hotel departments to gain foundational knowledge of overall operations, enabling trainees to make informed decisions when selecting their preferred career department.
- Gained comprehensive knowledge of Housekeeping Desk operations, including guestroom cleaning SOPs, machinery handling, and turn-down service procedures.
- Led by example as a role model, consistently aligning actions with words to inspire team performance. Trained trainees in housekeeping standards, ensuring adherence to brand protocols and service excellence.
Timeline
Assistant Workplace Experience Manager
JLL
08.2023 - Current
Assistant Housekeeping Manager, ACCOR
Qatar Global Sports Events 2022 (FIFA World Cup)
03.2022 - 03.2023
Assistant Housekeeping Manager (The Park)
The Park, Chennai (216 Rooms)
06.2019 - 12.2021
Assistant Housekeeping Manager (ACCOR)
Novotel & Ibis Combo OMR (Preopening 342 Rooms)
12.2016 - 06.2019
Housekeeping Supervisor (ACCOR)
Novotel Pune, Maharashtra (223 Rooms)
07.2015 - 11.2016
Room Attendant/Minibar Attendant (ACCOR)
Ibis & Novotel Combo Bangalore (523 Rooms)
07.2013 - 07.2015
Bachelor Degree - Hotel Management
Indira Gandhi National Open University
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