ABANTY BHATTACHARJEE
Kolkata
Summary
To obtain a position in an organization where my skills, abilities can be utilized. Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 3 years of experience in IT industry
Overview
1
1
year of post-secondary education
3
3
Languages
Work History
Analyst
Capgemini Technology services India Limited
- Participated in regular meetings with management to assess and address issues and identify and implement improvements
- Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines
- Maintained user confidence and protected operations by keeping information confidential
- Examined system issues and applied resolutions to reduce downtime
- Working Tools are SNOW,Trackit
- Aggregated and analyzed internal and external strategies to assess performance drivers and identify insights.
Service Desk Analyst
Micro Green Technology pvt. Ltd
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
Product Specialist
WIPRO
- Had given technical support HP Customer Demonstrated and explained products, methods or services to induce prospective clients
- Suggested specific products to meet customer needs
- Learned about product's technical specifications and accurately explained specifications to customers and work team
- Answered user inquiries to resolve computer software or hardware operation problems
- Installed and performed minor repairs to hardware, software or peripheral equipment
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
Sr.Representative Operations
Concentrix IBM
- Current
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
B.Com -
Netaji Nagar Day College CU
Kolkata 01.2020 - 04.2020
Higher Secondary (10+2) -
Jodhpur Park Girls High School
Kolkata 01.2014 - 04.2014
Secondary education-(10) -
Jodhpur Park Girls High School
Kolkata 01.2012 - 04.2012
Skills
Advance excel and MS Excel
Tally ERP9
Active Directory Knowledge
Project Management
Best Practices and Standards
Good Work Ethic
Active Listening
Computer Skills
Reliable & Trustworthy
Friendly, Positive Attitude
Problem Resolution
Planning & Organizing
Personal Information
- Date of Birth: 7/3/1997
- Nationality: Indian
Extracurricular Activities
Completed 5th year on Drawing Shilpa Visharad. Certified from Pracheen Kala Kendra on Vocal Classical Singing.
Timeline
B.Com -
Netaji Nagar Day College CU
01.2020 - 04.2020
Higher Secondary (10+2) -
Jodhpur Park Girls High School
01.2014 - 04.2014
Secondary education-(10) -
Jodhpur Park Girls High School
01.2012 - 04.2012
Analyst
Capgemini Technology services India Limited
Service Desk Analyst
Micro Green Technology pvt. Ltd
Product Specialist
WIPRO
Sr.Representative Operations
Concentrix IBM
- Current
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