ABARNA Roy Singh

• Leading a team of functional trainers and instructional designers to ensure timely content delivery.
• Collaborating with GxP L&D global leadership to define strategic employee development roadmap.
• Developing comprehensive Training Needs Analysis document and course outlines through stakeholder engagement.
• Establishing clear learning objectives, timelines, and target audiences aligned with organizational strategy.
• Conducting resource planning to enhance efficiency in content creation initiatives.
• Producing inclusive global learning content using modern instructional techniques.
• Facilitating Train the Trainer sessions to elevate instructional quality.
• Monitoring progress of global learning content development projects and providing regular updates.

• Applying project management principles, processes and tools to ensure on time and on budget delivery of training projects and clear communication with all involved stakeholders.
• Curate sources of learning solutions. Build and develop strong sustainable relationships with all internal and external stakeholders.
• Coach and guide SMEs with regard to an appropriate structure of learning content based on adult learning theory and practice as well as use of learning technology. Work with SME provided content to shape it which includes detailed design and scripting to design the most effective learning solution
• Consult with and manage expectations of internal customers and training stakeholders for assigned projects to translate content into learnable, actionable solutions through learning experience design principles.
• Providing detailed design, applying solid learning /instructional design methodology including adult learning theory, experiential learning and digital technology to improve scientific and functional competencies, skills and knowledge as well as professional and behavioral competencies
• Designing methodology for gathering evaluation data to measure and report on the effectiveness of training solutions.
• Collaborating with learning technologists for leading edge expertise in learning technologies

• Performing operational and project related tasks to ensure the successful management, maintenance, development and delivery of learning projects.
• Working in a global training team supporting Novartis Development associates to build the capabilities of global associates and support the overall vision for Novartis Development.
• Managing process and system trainings with necessary delivery methods in Novartis' Learning Management System and under Global Development University brand training catalogue.
• Support delivery of training curricular for critical roles.
• Manage new learning offerings in close collaboration with Competency Building Heads, internal and external SMEs and vendors.
• Solution delivery and appropriate evaluation methodology to ensure value and training effectiveness.
• Additionally, managing interactive learning platform content with videos, learning recordings, Adobe Connect to promote interactive small bite learning in addition to more traditional mandatory trainings.

• Worked as a contractor for Novartis Pharma as Training coordinator for Learning Management System specific to Novartis Oncology trainings
• Create the instructor lead classes in LMS Space for both Hyderabad/FSP/Global associates.
• Assign onboarding curriculum/trainings to new and existing employees and FSPs.
• Provide sign-in sheets to trainer/SMEs; also support them for any additional logistical requirements.
• Update the sign-in sheet in LMS Space and provide credit to learners on timely manner.
• File physical copy of sign-in sheet for any future audits/inspection.
• Support in developing role specific training plans/course in LMS Space.
• Create certifications/curriculums/assessments in LMS Space for all the line functions.
• Provide support in organizing development training via Oncology Education Office and arrange the logistics.
• Ensure all logistical requirements are taken care for Oncology Education office trainings.
• Maintain line function specific training completion records in excel and update on regular basis.
• Provide administrative support in all Novartis internal and external audits/inspections.
• Support in creating and maintaining personal files of all the associates and managers within ODGB&GMA, Hyderabad.
• Provide support in assigning trainings to external FSPs. Tracking their training completion records.
• Team Lease (14th Jul 2016- 31st March 2017)

• Attending to Seller’s query via mails regarding products, features, payments and account maintenance thus helping to eliminate any challenges and pain points those sellers may face when selling their products on Amazon’s marketplace platform
• Seeking solutions through logical reasoning and data interpretation skills and identifying trends to appropriate channel including improvement suggestions
• Maintenance of the reviews and ratings received by the seller
• Maintaining performance metrics such as quality, productivity, first contact resolution, and attendance.
• Backend fixing of the data uploaded by the seller ,appearing on the website
• Creating case studies and giving presentation to the mentees
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
• Day to day data maintenance, up gradation, Reporting and Reconciliation

Generated leads and prospects to drive daily sales initiatives.

Established and maintained customer relationships, addressing issues for existing and new clients.

Delivered sales training to distributors, enhancing overall sales generation.

Developed comprehensive business cases and plans, monitoring implementation progress.

Implemented strategies for cross-selling products to maximize revenue.

Provided training and performance monitoring for team members to enhance productivity.

Supported team members and distributors in achieving targets efficiently and promptly.

Executed data maintenance, upgrades, reporting, and reconciliation on a daily basis.

Resolved customer queries through email, phone, and chat support.

Generated reports to track application performance and user engagement.

Supported live applications for asset and freight management systems.

Conducted quality assurance, testing, and documentation of applications.