Summary
Overview
Work History
Education
Skills
Software
Timeline
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Abarna Annalakshmi S

Abarna Annalakshmi S

Technical Support - L1
Bengaluru

Summary

Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.

Overview

2
2
years of professional experience

Work History

Advisor

247.ai
10.2024 - Current
  • Provided expert advice to clients by analyzing their needs and offering tailored solutions to enhance customer satisfaction.
  • Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
  • Provided technical support to end-users by troubleshooting issues and delivering prompt resolutions,for the issues related to both software and hardware.
  • Improved customer satisfaction by providing timely and efficient technical support.

Engineer Trainee

Cognizant Technology Solutions, CTS
02.2024 - 09.2024
  • Engaged in regular training sessions focused on software development methodologies, enhancing personal skills and contributing to team knowledge sharing initiatives.

Associate Software Engineer

GEP Worldwide
06.2023 - 11.2023
  • I was working as an Site Reliability Engineer.
  • Collaborated with cross-functional teams to gather requirements and implement features that align with business objectives.
  • Closely monitoring all the dashboard for any spike in the chart and to find if any of the customer is facing latency related issue.
  • Assisted in troubleshooting and debugging software issues, contributing to faster resolution times and increased system reliability.
  • Assisted in incident response processes, documenting incidents and resolutions to improve future troubleshooting efforts.
  • Monitored system performance and availability, identifying issues and implementing solutions to ensure optimal uptime.

Education

B.E - Computer Science

Mepco Schlenk Engineering College
Sivakasi, India
04.2001 -

High School Diploma -

Srivi Lions Matric Higher Secondary School
Srivilliputhur, India
04.2001 -

Skills

    Presentations and public speaking

    Client engagement

    Technical troubleshooting

    Customer support

    C

    Python

    SQL

    CSS HTML

Software

Citrix

LogMeInRescue

Newrelic

Visual Studio Code

Eclipse

Office 365

Timeline

Advisor

247.ai
10.2024 - Current

Engineer Trainee

Cognizant Technology Solutions, CTS
02.2024 - 09.2024

Associate Software Engineer

GEP Worldwide
06.2023 - 11.2023

B.E - Computer Science

Mepco Schlenk Engineering College
04.2001 -

High School Diploma -

Srivi Lions Matric Higher Secondary School
04.2001 -

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Abarna Annalakshmi STechnical Support - L1