Abbas Agha
Customer Relations Officer
Noida,Uttar Pradesh
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Relations Officer
Gedu Services
08.2022 - Current
- Developed personalized solutions for customers'' needs, fostering strong relationships and driving brand loyalty.
- Reduced response times on email inquiries by implementing an improved ticketing system that streamlined workflows for faster resolution of issues.
- Delivered exceptional customer experiences by going above-and-beyond in addressing client needs, earning numerous commendations from satisfied customers.
- Enhanced customer satisfaction by promptly addressing and resolving concerns.
- Boosted overall satisfaction rates by proactively identifying potential problems and initiating corrective actions before they escalated into larger issues or complaints.
- Collaborated with team members to identify areas for improvement in customer service delivery, resulting in better overall performance.
- Assisted customers with product selection based on their unique requirements while also upselling additional features or services when appropriate.
Sales Manager
Think And Learn PVT LTD
08.2020 - 07.2022
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Senior Business Development Associate
Extramarks Education PVT LTD
04.2019 - 06.2020
- Developed strategic partnerships with key industry players to strengthen product offerings and expand market reach.
- Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
- Led cross-functional teams to develop winning proposals for high-value contracts, securing new business opportunities.
- Streamlined sales processes for better efficiency, resulting in a higher conversion rate of leads to clients.
Business Development Executive
Jaro Education
11.2017 - 12.2018
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
- Leveraged CRM tools to track leads and analyze data, optimizing sales efforts for maximum return on investment.
- Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
Marketing /Senior Sales Manager
Akshara Communications
08.2013 - 03.2015
- Managed complex contract negotiations with suppliers to reduce procurement costs without compromising quality or service levels.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Initiated a comprehensive customer feedback program that led to continuous improvement initiatives across various departments within the organization.
- Delivered dynamic presentations at industry events to promote brand awareness and generate leads for the sales team.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
Education
MBA - Marketing
IILM
Lucknow 04.2001 -
Skills
CRM software proficiency
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Timeline
Customer Relations Officer
Gedu Services
08.2022 - Current
Sales Manager
Think And Learn PVT LTD
08.2020 - 07.2022
Senior Business Development Associate
Extramarks Education PVT LTD
04.2019 - 06.2020
Business Development Executive
Jaro Education
11.2017 - 12.2018
Marketing /Senior Sales Manager
Akshara Communications
08.2013 - 03.2015
MBA - Marketing
IILM
04.2001 -
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