Summary
Overview
Work History
Education
Skills
Experience Summary:
Accomplishments
Certification
Personal Information
Timeline
Generic
Abbas Ali

Abbas Ali

Chennai

Summary

I have 14 years experienced information technology and Services professional seeking a challenging opportunity where my skills and expertise can play an integral part in the success of a company. With enterprise and small business background, the diversity of my experience and training will contribute to my ability to deliver consistently solid results with absolute obligation for defect.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Associate -IT Site Support

Lincoln Electric Company India PVT
09.2014 - Current
  • Handling end user support and IT Infrastructure Projects for LE India and SSC and Pune Location
  • Microsoft Intune manage user access and device management
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Identify resources needed and assigns individual responsibilities.
  • Manage the efforts and resources within Budget and Timeline
  • Provided expert guidance on system architecture and infrastructure planning to support scalable growth.
  • Provided technical support for network infrastructure such as routers, switches, firewalls, wireless access points, VPNs.
  • Provided technical support to customers with regards to their network infrastructure problems.
  • Design site IT infrastructure as per the site requirements, Create BOM and Implement
  • Handling Team of about 3 IT members who are from Chennai & Pune manufacturing plants who directly reports to me
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Analyzed data and created reports for senior management.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Reviewed and approved vendor invoices.
  • Worked closely with IT staff members responsible for maintaining hardware infrastructure supporting the SharePoint environment.
  • Provided technical support over the phone for customers having difficulty with their devices.

System Engineer

Frontier Business system PVT
10.2011 - 09.2014
  • Installed, configured, and maintained Windows Server operating systems.
  • Handled troubleshooting for software and hardware and promptly resolved issues.
  • Provided technical guidance for system development and troubleshooting.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Recorded systems information and documented design specifications and installation instructions.
  • Performed daily backups of critical data files.
  • Configured user accounts, permissions, and access rights.
  • Maintained inventory records of all installed hardware and software assets.
  • Managed multiple remote sites by providing maintenance services over the internet or phone line.
  • Coordinated with vendors regarding hardware and software purchases.
  • Troubleshot and resolved server hardware and software issues.
  • Deployed virtual machines using VMware vSphere technology.
  • Provided technical support for end-users related to server systems.
  • Installed, configured, and maintained server hardware and software.
  • Provided training to end-users on how to use server-based applications properly.
  • Monitored system upgrades, patches and new configurations.
  • Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
  • Worked closely with end users to solve problems related to hardware and software.
  • Configured, monitored and maintained email applications or virus protection software.
  • Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.

System Administrator

MEDIINFOTEC PVT LTD
12.2010 - 09.2011
  • Active Directory management(Managing AD by Creation of new users, groups, Account unlock, Computer account, Promoted new ADCs on request)
  • Group policy management(Creating new policy based on the requirement following the company standards, trouble shooting the existing GPO on issues).
  • DNS management(Managing DNS server by configuring lookup zone or forwarding based on the request, Suggesting DNS solution for the project request)
  • Patch Management(Managing patches for desktops, laptops and Servers using WSUS)
  • Backup Management(Managing Backup and Restore using the Symantec Backup Exec 2016 based on the Client request, Created policies for taking the backup of servers and schedule the backup).
  • Mail co-ordination with Respective Teams.
  • Antivirus management(Managing Antivirus definitions for Servers, Desktops and Laptops using SEPM)
  • Remote administration of servers for any problem across Fidelity offices related to Microsoft Windows operating system.Providing Consolidated Daily, Weekly and Monthly Reports to the Program Manager.
  • Vendor co-ordination for IT Purchase, hardware failures and configurations issues.

Customer Support Engineer

Precision Infomatics PVT LTD
09.2008 - 09.2010
  • Installation and Configuration of Windows server 2003 R2.
  • Active Directory Management(Account unlock,Computer account management)
  • Monitoring the compliance status of windows Security Patches and Antivirus definitions.
  • Hardware Support
  • Assembling and Installation of PCs as per Company Specification.
  • Troubleshooting and Maintenance of Systems Hardware (Desktop and Laptops).
  • Installation, Troubleshooting and Maintenance of System Accessories(Add-on card, PCI slot, VGA card, Dual Monitor, NIC card, Keyboard, Mouse, etc)
  • Installation and Trouble shooting of Operating Systems(Windows 2000\Win XP,Win Vista)
  • Troubleshooting of domain and workgroup related issues.

Education

M.S.C - IT (Information Technology)

Madras University
Chennai
01.2016

B.B.A -

Madras University
Chennai
01.2012

Electronics communication -

MIET
chennai
01.2009

Skills

  • Infrastructure Solution
  • Microsoft Intune
  • Servicenow
  • Implementation and Migration of Infrastructure services
  • Customer / Supplier handling
  • Process management
  • Team Building and Leadership
  • Active Directory management

Experience Summary:

  • IT Management, System Administrator, Infrastructure Solution Lead and following ITIL Service Support.
    • Remote monitoring and management SSCM Deploying patches to Windows tool.
    • Excellent experience in Microsoft Windows Server Operating Systems like Windows 2016 R2 with Server Administration and Management
    • Active Directory (AD) management involves user accounts, computers, and security policies
    • Excellent experience Active Directory Administration includes providing group level access to users, group policy
    • Provided Cloud Support on Office 365, Azure.

Accomplishments

Major Projects Accomplishments:
• Vertiv Smart rack solution for data center -Highly efficient & energy saving
• Entire IT Infra build for New Manufacturing plant at Chennai and Pune Location
• SD WAN Implementation across APAC
• Servers and Network switches migration
• Migrated from Existing Physical servers to VMWARE-Environment for all APAC Locations
• Home drive elimination – Shared drive files Move in to OneDrive
• Windows 11 Upgraded for Chennai and Pune location
• IIOT Network segmentation migration in shopfloor
• PC Migration transferring entire PC one domain to another domain

Certification

  • ITIL V4 Foundation Certificate in IT Service Management
  • Microsoft Azure Infrastructure Solutions (AZ-103)
  • Microsoft Azure Infrastructure Solutions (AZ-104)
  • Microsoft Certified Professional (MCP) (MCITP) Server 70-640 , 70-290
  • Microsoft Certified Solutions Expert (MCSE) Office 365
  • Hardware and Networking Certified

Personal Information

  • Father's Name: A.k Iqbal
  • Date of Birth: 04/08/81
  • Gender: Male
  • Nationality: Indian

Timeline

Senior Associate -IT Site Support

Lincoln Electric Company India PVT
09.2014 - Current

System Engineer

Frontier Business system PVT
10.2011 - 09.2014

System Administrator

MEDIINFOTEC PVT LTD
12.2010 - 09.2011

Customer Support Engineer

Precision Infomatics PVT LTD
09.2008 - 09.2010

M.S.C - IT (Information Technology)

Madras University

B.B.A -

Madras University

Electronics communication -

MIET

Similar Profiles

CREATE PROFILE
Abbas Ali