Bringing over 24 years of diverse experience to the table, with a strong focus on payment operations for the past 11 years. Adept at driving efficiency, ensuring compliance, and fostering innovation within the payment sector. Known for meticulous attention to detail and analytical approach in managing transactions, optimizing processes, and maintaining regulatory standards in payment operations.
Managed SWIFT operations and cross-border payment processes.
Reduced client inquiries by 25% through effective root cause analysis.
Collaborated with client service teams to facilitate behavioral changes in clients.
Maintained compliance with SLA requirements for query resolution.
Exhibited strong time management abilities in dynamic workplace settings.
Performed root cause analysis to identify reasons for confirmation turnaround delays.
Processing and matching MT300, MT600 confirmations to the client on T+1 basis to make sure client trade booking matches with our booking.
Handle input, processing, and verification of swift messages including MT202, MT210, and MT103 to agent banks for diverse currencies before respective deadlines.
Co-ordinate with clients, global business partners, the Front Office, Middle Office, etc. to ensure smooth business continuity.
Ensured compliance with regulatory requirements
Provide daily and ad hoc reports to senior management.
Supervisory Checks to ensure all the checks are performed by the team for smooth functioning of the confirmations process.
Streamlined FX currency reconciliation workflows to enhance operational efficiency.
Managed daily payment processing operations
Handling swift confirmations for precious metals such as Gold , Silver etc
Perform root cause analysis for their respective clients to increase Straight Through Processing (STP) and reduce client inquiries
Collaborated with client service teams to facilitate behavioral changes in clients.
Maintained compliance with SLA requirements for query resolution.
Exhibited strong time management abilities in dynamic workplace settings.
Performed root cause analysis to identify reasons for confirmation turnaround delays.
Asset Manager (Indirect Sale)
Altsource Business solutions Pvt Ltd
03.2006 - 08.2012
Company Overview: Altsource provides services to some of the most respected organizations in their industries, including one of the nation's largest sub-prime servicers, government agencies and many lenders, servicers, investors, mortgage bankers, credit unions, financial services companies, and hedge funds across the country.
Responsibilities managed: Assisted in maintaining property for investor clients and trade properties with TAT guidelines.
Involved in relationship management with customer & internal departments.
Preparing MIS for management review.
Correspond with Escrow to assure HUD approved is as per deal approved. Highlights:
Obtain the highest selling price possible on Real estate Owned properties within the shortest timeframe possible for Investors/ Clients
Execution of Purchase and Sale agreement, follow up on loan closing with Title Company on outstanding liens.
Team Member
Ocwen Financial Solutions
08.2003 - 03.2006
Responsibilities managed: Highlights:
Obtain the highest selling price possible on Real estate Owned properties within the shortest time limit possible for Investors/ Clients
Execution of Purchase and Sale agreement, follow up on loan closing with Title Company on outstanding liens