Abbas Husain Mohd Husain

• Mentored Junior engineers providing guidance on best practices for Linux and Windows and Databases Servers Administration and Automation.
• Assisted Sr. Lead and Red Hat Engineer during Implementation and testing phase of Server Build using Ansible Automation and configure under the server build server stages (DEV/UAT| PROD). Streamlining the Server Build provision process and reducing the manual efforts.
• Configured and maintained network security measures, including firewalls, intrusion detection systems, and access controls, to protect critical systems.
• Troubleshooted and resolved complex server performance issues, identifying and addressing bottlenecks to improve system reliability.
• Design, build, and configure Linux servers within the DMZ, adhering to security best practices and company policies.
• Implement and maintain security controls, including firewalls, Port Configuration, intrusion detection systems, and access controls, to protect the DMZ servers.
• Monitor server performance and identify potential issues, troubleshooting and resolving problems in a timely manner.
• Collaborate with other teams, including network, security, and application development, to ensure a secure and reliable DMZ infrastructure for all APAC | AMER | Etc Zones.

• Managing more than 500 Server Infrastructure across PAN India which includes server hardware make HP and IBM with OS Windows 2008/2012
• Managing Microsoft Security patch (MS Patch) activity through BMC Blade logic.
• Preparing Process Workflows for Incident Management, Change Management, Problem Management, Release and deployment management and Minor Enhancement management using Microsoft Visio.
• Updating security patches and implementing security policies for the workstations.
• Installing, Maintaining and Finding solution for the applications software.
• Disk Quota Management, Creating Users and mapping for necessary groups, File Share Creation and permissions
• Taken Care of day-to-day reports and ensuring all offshore and onshore calls are closed within SLA.
• Installation, configuration and Maintenance of DFS (Distributed File system)
• Configured and Maintained GPO for BOA Domain (RDP disabled / Enabled)
• Manage DHCP, Fileserver Failover test ad part of RISK team.
• Building a server as per projects and application requirement later carrying out QA certified and hardening before they go on Live.
• Taking Event log backup of servers across BACI Location.
• Disk Space utilization verifying all servers and performing through incident request if below threshold, Threshold has to set on 80%.
• Volume Space Utilization and Snap mirror (near store) status on NAS Filers.

Operation and Team

• Liaising with US team, manage client expectations and ensure service delivery within the SLA
• Prioritizing the incidents/Requests follow Queue Management Policies
• Conducting RCA discussion on SLA Breach with respective stakeholders
• Preparing RCA for related to Problem tickets (P1 tickets)
• Managing Data Center/Building shutdown activity
• Prepare and publish of Team performance dashboard on monthly basis
• Assessing processes, recommending modifications to minimize escalations & defects, realize operational efficiencies, control variability, costs and reduce cycle-time
• Ensuring compliance and internal quality cores by ensuring appropriate control points
• Assessing the production process and the product standards; undertaking analysis for each production plan
• Preparing Process Workflows for Incident Management, Change Management, Problem Management, Release and deployment management and Minor Enhancement management using Microsoft Visio and ARIS Process flow
• Ability to take the lead in dealing with high priority case or escalation and manage client facing technical calls

Monitoring Tools Integration

• Requirement gathering form Application project managers and team for various component monitoring and custom monitoring
• Creating solution for each monitoring requirement in ITM 5, ITM 6 and SiteScope.
• Testing the monitoring setup for custom monitoring
• Adhere to monitoring team and Bank of America standards. Follow production rollout process and change guidelines for production deployment.
• Managing Enterprise environment for Monitoring tools: ITM, SiteScope and Foglight – Database Monitoring.
• Implementing monitoring solutions using SiteScope.
• ITM Agent management across all domains in the Org.
• Splunk data on boarding and management
• Create and administrate Users and Roles in Splunk.

Backups

• Confirm that backups have been made and successfully saved to a secure location.
• Validate the backup files using restore verify only by creating jobs to take care of the task and to send a notification if it fails to verify any backup

Disk Space

• Verify the free space on each drive on all servers. If there is significant variance in free space from the day before, research the cause of the free space.
• Fluctuation and resolve if necessary. Often times, log files will grow because of monthly jobs
• Automate through a job. The job runs for every one hour and reports any drive

Jobs / Maintenance plans

• Check for the failed jobs, investigate the root cause and resolve the issue. Native SQL notification alert sends a mail to DBA team
• Make sure that all process related jobs/ maintenance plans complete on time. That includes data pulling jobs, data update jobs, data warehousing jobs etc.
• All clean up jobs are running fine, temp tables, logs, history, backup files etc.

Database Performance

• Regularly monitor and identify blocking issues. We design a procedure via monitoring tools that continuously run on all PROD servers and notifies DBA team if any blockings, long running quires/transactions.
• Check Performance counters on all production servers and verify that all counters are within the normal range
• Check the fragmentation and rebuild/ reorganize the indexes, also use a native procedure which takes care of the task
• Make sure all Stats Update / nightly_checkalloc / Index Rebuild jobs are completed without any issue.

High-Availability

• High Availability or Disaster Recovery Logs – Check the high availability and/or disaster recovery process logs. Depending on the solution (Log Shipping, Clustering, Replication, Database Mirroring, CDP, etc.) that is being used dictates what needs to be checked.

Weekly / Monthly Checklist

• Backup Verification (Comprehensive)- Verify the backups and test on a regular basis to ensure the overall process works as expected
• Check the logins, service accounts for expire dates.
• Backup Verification – Verify the backups on a regular basis. Randomly choose one or two backups and try to restore verify
• Windows, SQL Server or Application Updates – Check for service packs/patches that need to be installed on the SQL Server from either a hardware, OS, DBMS or application perspective
• Capacity Planning – Perform capacity planning to ensure there is sufficient storage for a specific period of time such as for 3, 6, 12 or 18 months
• Maintenance – Schedule an official maintenance, do all required health checks on all premium databases and servers
• Security – Remove unneeded logins and users for individuals that have left the organization, had a change in position, etc.
• Moving data from production to archive: If the environment requires any specific
• Work with the other teams to make sure that all servers are at health condition and to keep the infrastructure balanced. Usually the other teams are approached for below (CR/IR/SR – Change Request/ Incident Request

Oracle Database Administrator

• Daily Activities:
• End to end database administration support for multiple databases of Bank of America.
• Attending meetings with application owners for maintenance activities.
• Performing Database Maintenance and Performance check Activities.
• Perform various database health Checks like Free Space Check, Backup Check, Partition Check and Alert Log Check.
• Generate AWR reports development teams.
• Work on incident and change tickets as per priorities.
• Perform regular maintenance activities such as index rebuilds and so on.

Weekly and Monthly Activities

• Table Re-Org, Switch Over – Switch Back, Patch Application, Up gradation, Migration
• Creating Standby Database, New Oracle Installation and Database Creation.

Backup Activities

• Backup of Database as per request in taken through Cold Backup/RMAN/EXPDP.

Restore Activities

• Restoring of Database during Disaster Recovery or Restoration drills.

Performance Tuning

• Monitoring and Tuning of Database for High Load Period, Identifying Databases Locks
• High CPU consumption sessions, Tracing Sessions.

Team Leader / Site Lead Supervisor

• Leading a team of 15 engineers with relates to their reporting and administrative works and providing 24X7 supports to manage IT infrastructure and providing day to day support for any technology related issues.
• Responsible of managing 3000 plus users located at site (Mumbai).
• Providing support services that exceed SLA response and resolution time at least 99% of time thereby value adding to the customer services.
• Responsible to Planning & managing the new process Ram-up /Process migration.
• Coordinating with US Helpdesk for escalation calls / Information seeking.
• Providing L2 and L3 technical support to Desktop teams for all Bank of America facilities.
• Manage the growth plans and training schedules of the team basis on the need.
• To coordinate with different departments and Vendors for efficient functioning of operations on Site.
• Steering expansion of Bank of America into new facilities, migration of new processes, expansion of existing sites in terms of DC/Server deployment, UATs of processes to be migrated, coordination with internal and external teams, as per target timelines and CFCT standards.
• Doing Asset Inventory and Software Inventory Audit on monthly basis, if any error found ensuring it has to be rectified soon, making sure all the Asset and Software inventory should be accurate.
• Ensuring smooth functioning of site in terms of Support/Availability of resources.
• Taking care of all the management trackers with ensuring it gets reviewed and updated regularly.
• Manage the data center and hub rooms on site effectively.

Network Operation Center Engineer

• Preparing weekly, monthly and quarterly Network Utilization Reports.
• Configuring network monitoring tool (Solar winds & Nortel CLI manager)
• Coordinating with various services providers (AT&T, VSNL, TATA, and Bharati) for troubleshooting IPLC and NPLC link.
• Keeping and maintaining service records preparing documents for current and future network infrastructure.
• Administration and monitoring Cisco switches 4509 & 6509 and Cisco router 3745
• Troubleshooting L1 issue on Passport 7400 (Checking trunk status, Alarm indication and generating reports through precise MDM).
• Health monitoring Nortel devices (Bay stacks switches 425,460 PWR, 470 ERS 5510, 5520 ERS 8610)
• Taking network device (Router, Switches, Passports) backup on weekly basis
• Coordinating with US Counterpart for resolving network related issue.
• Troubleshoot various system issues related to PC hardware, application and OS issues as per tickets assigned by helpdesk
• Provide root cause analysis on various faults in data center and the network.

Systems Support Engineer

• Controlling and managing Remedy (Call management tool) for the site. Making sure that all issues are attended and resolved within defined SLAs. Acting as the controller of the same.
• Responsible for all activities carried out as System Engineer – L1.
• Taking care of the escalations which comes to the helpdesk via emails or comes to the users directly
• Leading any scheduled activity for the site till its completion.
• Attending high profile user’s call and ensuring that their issue has to be attended and resolved without any delay.
• Vulnerability reports prepared for the site including all machines, laptops, servers, firewalls and all Telecom units, as and when demanded by ITSG team.
• Updating the McAfee antivirus on effected system as and when reported by ITSG team.
• Leading the team as and when required.
• Roster for EUS team on weekly basis and handling the transport requirement on the basis.
• Maintaining leave requirements of each individual and preparing leave calendar for the year of the team.
• Responsible for any stock movement (hardware parts, tapes etc.) done during the shift.
• Ensure systems are patched as and when required and as per vulnerability scan reports circulated by ITSG.