Mohammed Basheer Abbas P M

• 0.5 year(s) of experience in handling application operations
• Skilled with monitoring dashboards like Grafana, AppDynamics, Splunk
• Ability to run incident bridges and coordinate the required support
• Managing and updating the happening in the incident tickets in ServiceNow
• Hands-on experience in multiple applications and tools like Fixem, Slack, datadog HQ, MS Office.
• Excellent team working and communication skill.

Responsibilities

• Leading technical bridges and providing troubleshooting directions.
• Associating with DevOps on solving realtime application issues.
• Investigating the root cause of the issue to help prevent such issues for the application.
• Participating in on-call rotation and periodic conference calls with specialists from other time zones.
• Working with the team for the problem management and change management

• 2.75 years of experience handling the production support
• Excellent analytical and communication
• Skilled with Unix operational applications and commands such as grep, find, top, head, chmod, crontab etc
• Worked 24/7 rotational shifts in L1 level of Production Support
• Sound knowledge on incident management and problem management
• Experience in monitoring and scheduling jobs using Autosys tool
• Well-versed in writing queries using joins, set operators, functions, subqueries, etc.,

RESPONSIBILITIES

• Troubleshooting issues across the entire stack
• Monitoring and resolving system errors and disruptions
• Preparing reports and providing desired results as per the users’ request
• Investigating the root cause of the issues, inform and suggest developers on the cause and eliminate the root cause.