Open To Work
ABBAS DAHODWALA
Ahmedabad
Summary
Results-driven professional with extensive experience in learning and development. Proven expertise in designing structured learning journeys that align training programs with business objectives. Focus on enhancing sales performance and improving customer experience through targeted training initiatives.
Overview
15
15
years of professional experience
11
11
Certifications
Work History
Head – Sales Training
Angel One Limited
Ahmedabad
04.2025 - Current
- Spearheaded enterprise sales capability strategy across B2C and partner ecosystems, impacting 5,000+ frontline employees.
- Designed structured learning journeys aligned with revenue growth, customer experience, and regulatory priorities.
- Implemented measurement frameworks linking training interventions to KPIs like conversion and productivity, ensuring alignment with business goals.
- Collaborated with C-suite, HR, product, and marketing to translate business strategy into actionable capability roadmaps.
- Led and mentored a team of trainers and instructional designers to cultivate a high-performance learning culture.
- Oversaw vendor partnerships and digital learning solutions, scaling learning delivery to meet organizational needs.
Assistant Vice President – Learning & Development
Angel One Limited
Ahmedabad
06.2018 - 04.2025
- Managed lifecycle of enterprise learning programs, overseeing design, deployment, governance, and impact assessment to ensure alignment with organizational goals.
- Collaborated with business leaders to identify capability gaps and develop curricula aligned with strategic priorities.
- Led cross-functional projects to implement organization-wide learning initiatives successfully.
- Designed onboarding, upskilling, and specialization programs for large distributed sales teams.
- Developed dashboards and reporting frameworks for leadership reviews, providing actionable insights to inform strategic decision-making.
- Provided senior leadership with updates, insights, and recommendations regarding the capability agenda.
- Ensured compliance with regulatory and audit requirements across all learning initiatives, mitigating risks and maintaining standards.
NR Banking Partner
IndusInd Bank
Ahmedabad
12.2017 - 06.2018
- Identified investment opportunities and growth areas by analyzing market trends, supporting strategic decision-making.
- Met sales and acquisition targets while improving customer experiences, reinforcing client loyalty and satisfaction.
- Expanded portfolio through relationship building and cross-selling strategies for customer accounts, contributing to overall business growth.
Senior Systems Trainer
HSBC Technology India
Pune
04.2015 - 12.2017
- Delivered training programs for banking systems across multiple regions, enhancing user proficiency and system adoption.
- Designed digital and classroom learning solutions aligned with business change programs.
- Collaborated with project managers to drive transformation and system rollout initiatives, ensuring alignment with strategic goals.
- Updated global learning content and procedural documentation, maintaining consistency and compliance across training materials.
Senior Advance Wealth Manager
HSBC
Ahmedabad
01.2014 - 04.2015
- Cultivated strong client relationships to enhance overall satisfaction with HSBC.
- Managed customer relationships while acquiring new clients to expand bank service usage.
- Handled customer requests, ensuring compliance with account opening documentation for seamless onboarding.
- Resolved customer complaints and queries, escalating issues to ensure timely resolution.
Customer Service Executive
HSBC
Ahmedabad
08.2012 - 01.2014
- Managed customer relations to enhance satisfaction and acquire new clients for bank, contributing to overall business growth.
- Fostered strong client relationships, enhancing overall experience with HSBC and promoting customer loyalty.
- Resolved customer complaints and queries, escalating issues to appropriate department for timely resolution.
- Handled diverse customer requests, demonstrating expertise in account opening documentation.
Teller Officer
HSBC
Ahmedabad
09.2010 - 08.2012
- Processed customer transactions, ensuring accuracy in daily cash inflows and outflows in rupees and foreign currencies.
- Managed currency chest transactions, maintaining compliance with banking regulations and safeguarding assets.
- Handled transfers such as RTGS and NEFT to facilitate timely payments.
- Assisted customers with account inquiries and service requests, contributing to improved customer satisfaction.
- Balanced cash drawers daily to maintain accurate records of transactions.
Education
MBA - Finance
AES Post Graduate Institute of Business Management
Ahmedabad06.2010
Bcom - Accounting And Finance
HK Commerce College
Ahmedabad04.2008
Skills
- Sales training facilitation
- Sales methodologies
- Training program design
- Curriculum development
- Performance measurement
- Capability development
- Learning alignment
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Certification
AI Learning Champion - Angel One - Dec 2025.
Accomplishments
Digital Learning Leader of the Year Award at the 17th L&D & Talent Management India Summit & Awards 2026
Affiliations
Completed Two-month Summer Internship at Reliance Capital Services, Reliance Life Insurance
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
₹2000000/yr - ₹2700000/yrTimeline
Head – Sales Training
Angel One Limited
04.2025 - Current
Assistant Vice President – Learning & Development
Angel One Limited
06.2018 - 04.2025
NR Banking Partner
IndusInd Bank
12.2017 - 06.2018
Senior Systems Trainer
HSBC Technology India
04.2015 - 12.2017
Senior Advance Wealth Manager
HSBC
01.2014 - 04.2015
Customer Service Executive
HSBC
08.2012 - 01.2014
Teller Officer
HSBC
09.2010 - 08.2012
MBA - Finance
AES Post Graduate Institute of Business Management
Bcom - Accounting And Finance
HK Commerce College