Abbigail Dunifon
Fort Wayne
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Receptionist
Oaktree Guidance and Wellness Center
Fort Wayne
01.2024 - Current
- Greeted clients warmly and guided them through the check-in process.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained a clean and organized reception area for positive first impressions.
- Assisted clients with forms and provided information about services offered.
- Developed positive relationships with clients to enhance their experience at Oaktree Guidance and Wellness Center.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Investigated and analyzed client complaints to identify and resolve issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
Server
Zianos Italian Eatery
Fort Wayne
11.2023 - 02.2024
- Provided attentive service to guests in a fast-paced dining environment.
- Assisted customers with menu selections and dietary preferences.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Processed payments accurately and efficiently at the end of meals.
- Handled guest complaints professionally, ensuring a positive dining experience.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
Education
Bishop Dwenger High School
Fort Wayne, IndianaSkills
- Client management
- Appointment scheduling
- File organization
- Data entry
- Customer service
- Communication skills
- Time management
- Active listening
- Relationship building
- Greeting and seating clients
- Phone etiquette
- Calm demeanor
- Mail distribution
- Positive and professional
- Mail handling
- Front desk operations
- Typing speed
Affiliations
- Lifting
- Hiking
- Singing
- Cleaning
References
References available upon request.
Timeline
Receptionist
Oaktree Guidance and Wellness Center
01.2024 - Current
Server
Zianos Italian Eatery
11.2023 - 02.2024
Bishop Dwenger High School