Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Abbigale Couch

Indianapolis

Summary

Organized and driven aspiring accounting professional with a proven track record of providing exceptional customer service in fast-paced environments. Keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs, and initiatives. Combining strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Arcwood Environmental Services
09.2024 - Current
  • Coordinated and managed appointment scheduling for clients, staff, and executives.
  • Maintained and updated office calendars, ensuring accurate and timely scheduling of meetings, events, and appointments.
  • Monitored and managed office supplies and inventory, placing orders as needed.
  • Served as the primary point of contact for office maintenance and repairs.
  • Handled incoming calls, emails, and voicemails (screen, redirect, or resolve issues as necessary).
  • Managed scheduling and coordination of meetings for senior management to enhance operational efficiency.
  • Streamlined document management processes, improving retrieval times and reducing errors in record-keeping.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Customer Service Representative

Fifth Third Bank
07.2024 - 09.2024
  • Accurately processed customer transactions, including deposits, withdrawals, and loan payments, while ensuring compliance with bank policies and procedures.
  • Provided excellent customer service by assisting clients with inquiries, resolving account-related issues, and recommending bank products and services.
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Managed cash drawer, maintaining balanced funds and minimizing discrepancies.
  • Balanced cash drawer daily, maintained transaction records, and ensured adherence to security protocols.
  • Collaborated with team members to meet branch goals, including cross-selling financial products and services.
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers in navigating banking products, ensuring understanding and satisfaction.
  • Assisted in transition to new accounting software, minimizing disruptions in client services.
  • Utilized CRM software to document interactions and track customer feedback for continuous improvement.
  • Executed audit phases and entered data into accounting software for analysis.
  • Analyzed customer data to identify trends, informing strategies for improved service delivery.
  • Maintained compliance with banking regulations while delivering high-quality customer interactions.

Front Desk Clerk/Administrative Associate - HR

Indianapolis International Airport/Robert Half
04.2024 - 07.2024
  • Greeted and assisted visitors, clients, and staff, ensuring a positive and welcoming first impression.
  • Managed incoming calls, directed inquiries to the appropriate departments, and handled general correspondence.
  • Maintained a clean and organized reception area, ensuring that materials and supplies were stocked and readily available.
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff.
  • Supported the HR department by managing daily administrative tasks, including filing, data entry, and document preparation.
  • Assisted with the recruitment process by scheduling interviews, conducting initial interviews, and coordinating onboarding activities.
  • Managed confidential information with discretion, maintaining a high level of confidentiality and security.
  • Managed guest check-in and check-out processes efficiently.
  • Assisted with inquiries, providing accurate information regarding airport services.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Scheduling and Office Coordinator/Lead Registered Behavior Technician

Integrity Pediatric Therapy
07.2022 - 04.2024
  • Coordinated and managed appointment scheduling for clients, staff, and executives.
  • Maintained and updated office calendars, ensuring accurate and timely scheduling of meetings, events, and appointments.
  • Monitored and managed office supplies and inventory, placing orders as needed.
  • Served as the primary point of contact for office maintenance and repairs.
  • Handled incoming calls, emails, and voicemails (screen, redirect, or resolve issues as necessary).
  • Assisted with the onboarding process for new employees, including scheduling orientations and providing necessary documentation.
  • Managed confidential information with discretion, maintaining a high level of confidentiality and security.
  • Collaborated with team members to ensure smooth office operations and communication within the organization.
  • Assisted in budget tracking, ensuring accuracy in financial reporting and expense management.
  • Managed scheduling and logistics for meetings, optimizing time and resources for team productivity.
  • Coordinated office activities to ensure smooth daily operations and effective communication among departments.
  • Trained junior staff on administrative procedures, fostering a culture of continuous learning and improvement.
  • Resolved accounting variances and estimated monthly closing accruals.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Implemented individualized treatment plans based on client assessments and behavioral goals.
  • Monitored client progress, documenting observations and adjusting interventions as necessary.
  • Utilized data collection systems to track behavioral changes and effectiveness of strategies.

Education

GED -

Decatur Central High School
01-2016

Associate of Science - Accounting

Indiana Wesleyan University
Indianapolis, IN
01.2026

Skills

  • Detail-oriented data management
  • Analytical problem-solving
  • Experienced in software usage
  • Service-oriented communication
  • Meticulous attention to specifics
  • Clear verbal and written communication
  • Service excellence
  • Accurate data entry
  • Skilled in digital tools
  • Office administration
  • Microsoft Excel
  • Microsoft outlook
  • Excel spreadsheets

Certification

  • RBT - Registered Behavior Technician
  • CNP - Certified Notary Public


Timeline

Administrative Assistant

Arcwood Environmental Services
09.2024 - Current

Customer Service Representative

Fifth Third Bank
07.2024 - 09.2024

Front Desk Clerk/Administrative Associate - HR

Indianapolis International Airport/Robert Half
04.2024 - 07.2024

Scheduling and Office Coordinator/Lead Registered Behavior Technician

Integrity Pediatric Therapy
07.2022 - 04.2024

GED -

Decatur Central High School

Associate of Science - Accounting

Indiana Wesleyan University

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Abbigale Couch