Summary
Overview
Work History
Education
Skills
Timeline
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Abby Rolf

Paragon

Summary

Detail-oriented professional with extensive experience in administrative support and customer relations. Known for maintaining organization and compliance in fast-paced environments while fostering positive relationships with clients and colleagues. Motivated bartender with strong skills in cocktail preparation and POS operation. Experienced in managing inventory and ensuring customer satisfaction, ready to leverage expertise to enhance operational success and drive repeat business.

Overview

10
10
years of professional experience

Work History

Bartender

Hoosier que
Martinsville
09.2024 - Current
  • Provided excellent customer service to enhance guest satisfaction and dining experience.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Mixed cocktails and beverages for customers at a popular local barbecue restaurant.
  • Collaborated with kitchen staff to ensure timely service of food and drinks.
  • Handled cash transactions and processed payments efficiently at the bar register.
  • Engaged with patrons to create a welcoming atmosphere and encourage repeat visits.
  • Followed health and safety regulations to ensure a safe environment for guests and staff.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Poured wine, beer, and cocktails for patrons.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Stocked ice bins and coolers as needed throughout shift.

self employeed

self
Paragon
10.2020 - 04.2025
  • Managed daily operations and logistics for a successful retail business.
  • Handled inventory management, including ordering and stock organization.
  • Implemented financial tracking systems for budgeting and expense management.
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed policies and procedures for the organization.
  • Collaborated with other owners on joint ventures and shared resources.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Office Administrative Assistant

IU Health Methodist Hospital
Indianapolis
07.2015 - 07.2020
  • Coordinated patient records and ensured compliance with privacy regulations.
  • Communicated with medical staff to facilitate patient care processes.
  • Organized office supplies and maintained inventory for seamless operations.
  • Organized and maintained filing systems, both paper and electronic.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Answered phones to direct callers, schedule appointments, and provide general office information.
  • Responded promptly to customer inquiries via email or phone.
  • Maintained confidentiality of sensitive data in accordance with company policies.
  • Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Sorted mail daily for distribution throughout the organization.
  • Directed clients and guests to correct departments, rooms, and staff members.
  • Obtained scanned records and uploaded to database.
  • Provided support to other departments by completing clerical tasks as needed.
  • Prepared outgoing mailings using postage meter machine.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Greeted visitors and responded to inquiries in a professional manner.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Education

Office Administration Certificate - Office Administration

Professional Career Institute
Indianapolis, IN
08-2003

GED -

Beech Grove High School
Beech Grove, IN
07-2003

Skills

  • Cocktail preparation
  • POS operation
  • Inventory management
  • Cash handling
  • Health compliance
  • Customer relationship management

Timeline

Bartender

Hoosier que
09.2024 - Current

self employeed

self
10.2020 - 04.2025

Office Administrative Assistant

IU Health Methodist Hospital
07.2015 - 07.2020

Office Administration Certificate - Office Administration

Professional Career Institute

GED -

Beech Grove High School

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Abby Rolf