ABDHUL FAHAD S
Palakkad
Summary
Results-driven Technical Assistant with over 10 years of experience in the computer support field. Highly skilled in assessing and troubleshooting system performance, addressing user queries, and collaborating with vendors and third-party support. Proven track record of customizing and fixing deployments to ensure uninterrupted operations. Utilizes extensive knowledge base, including manuals and online resources, to efficiently resolve issues. Adept at problem-solving and determining optimal solutions. Strong documentation and reporting abilities, with a solid understanding of customer, team, and vendor relations. Seeking a challenging environment to further explore and utilize skills and talents while contributing to the professional growth of an innovative organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Assistant
Government Office of Panchayat
01.2012 - Current
- Computer vision by developing and optimizing end-to-end workflows, including data preprocessing, feature engineering, and model development
- Network Design and Implementation, Network Maintenance and Troubleshooting
- Conducted weekly security operations for phishing alerts, Security Operations Centre (SOC) alerts, and 40+ other security events
- Performed technical evaluation and penetration testing of 30+ commercially-developed web applications and mobile systems
- Developed a monthly education plan to improve the IT security-related skills and technologies of 30+ staff members
- Initiated new methods that reduced the time required to complete weekly backups by 85%, saving 24 person-hours monthly
- Monitored daily operations of the IT network, ensuring a 90% maximum uptime and performance for all applications
- Software and Hardware support
- System administration and Networking
- Supported the development of company-wide technology policies and procedures by providing input on best practices and emerging trends, promoting a culture of innovation.
- Gathered, organized and distributed technical documentation.
- E-Governance for Government programs and operating virtual machines, analyses detecting cyber threats
- Experience in User Creation and Privilege Assignment
- Implemented and automated process for data entry, analysis, reporting works (MS Office)
Technical Support & IT Support
System Solution Pvt Limited
01.2022 - 01.2023
- Technical Support & IT Support
- Software and Hardware Support
- Networking
- System Assembling
- System administration
Education
BSc - Computer Science
AJK College Of Arts And Science
Coimbatore, Tamil Nadu01.2012
HSE -
Eminent Higher Secondary School
Vadakkenchery, Palakkad01.2009
Xth -
Lourth Matha High School
Mangalamdam, Palakkad01.2007
Skills
- Technical diagnosis
- Software installation
- Administrative skills
- Document processing
- Network configuration
- Hardware maintenance
- Technical guidance
- System administration
- Tech support
- Database maintenance
- Network performance monitoring
- Network troubleshooting
- Data backups
- Information security technology
Certification
- HARDWARE AND NETWORK PLANNING, KELTRON, INFORMANTICS INDIA, III/CC/0106, 01/2012
- Milliondots Sapphire Membership (Professional Trading Course), Million Dots, Kozhikode, Kerala
- CYBER SECURITY, LOGIX ACADEMY, 0004EEFA-245D, 12/2023
- VILLAGE WITH GOOD GOVERNANCE, GOVERNMENT OF INDIA MINISTRY OF PANCHAYAT RAJ, TPC//277157/517336, 11/2024
- HARDWARE CLINIC, GOVERNMENT OF INDIA MINISTRY OF PANCHAYAT RAJ, TPC//278413/511336, 10/2024
- MICROSOFT EXCEL PROFESSIONAL, XL AND CAD ACADEMY, E3B4001B, 12/2024
- NETWORK ADMINISTRATOR, IWCAMPUS, LH7U2TAO, 12/2024
Areas Of Interest
- System Administration
- IT & Technical Support
- Multimedia
- Networking
- Data Entry
Hobbies and Interests
- Music & Video Editing
- Internet & Searching
- Photography
- Driving
- Cycling
- Exercise
Languages
English
Malayalam
Tamil
Hindi
Personal Information
- Passport Number: B6701870
- Father's Name: K Sulthan
- Date of Birth: 08/04/92
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Technical Support & IT Support
System Solution Pvt Limited
01.2022 - 01.2023
Technical Assistant
Government Office of Panchayat
01.2012 - Current
HSE -
Eminent Higher Secondary School
Xth -
Lourth Matha High School
BSc - Computer Science
AJK College Of Arts And Science
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