Abdul Aathil Rahim
Dubai
Summary
Dedicated customer service professional with proven skills in actively engaging with clients to understand and fulfill their needs, resolving complaints effectively, and ensuring high satisfaction. Experienced in building lasting relationships through open communication, fostering trust, and contributing positively to team success. Eager to join your team and leverage my skills to enhance customer experiences.
Overview
6
6
years of professional experience
Work History
Customer service and operations executive
CENTURY FINANCIAL
2025.01 - Current
- Respond to customer inquiries promptly and professionally via phone, email, or chat.
- Resolve customer complaints efficiently to ensure satisfaction and retention.
- Maintain detailed records of customer interactions and transactions for future reference.
- Coordinate with operations team to address service issues and improve processes.
- Monitor customer feedback and identify opportunities for service improvements.
- Assist in onboarding new clients by providing clear product and service information.
Senior Customer Service Assistant
QOBOTIC DEVELOPERS AND SOLUTIONS LIMITED
2023.02 - 2025.01
- Responded to customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
- Facilitated onboarding for new clients by providing comprehensive product training and support.
- Collaborated with cross-functional teams to streamline processes and enhance overall service delivery.
- Utilized CRM software to track customer feedback and identify trends for service improvement.
- Trained and mentored junior customer service representatives, fostering a collaborative team environment.
- Monitored service quality standards to ensure compliance with company policies and customer expectations.
- Developed and implemented strategies to improve customer experience and enhance satisfaction levels.
- Conducted regular follow-ups with customers to gather feedback and ensure resolution of issues.
- Address and resolve client issues and complaints promptly, ensuring a positive resolution and maintaining client satisfaction.
- Assist clients with service requests, including maintenance issues, lease agreements, and account inquiries.
- Stay informed about company policies, services, and market trends to provide accurate and up-to-date information to clients.
Customer Service Executive
DUKKENTEK CLOUD POSMACHINE SOFTWARE
2020.04 - 2021.11
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Education
B.Tech - Bachelor of Technology
K.RAMAKRISHNAN COLLEGE OF TECHNOLOGY
01.2018
Higher secondary education -
ST. JOSEPH HIGHER SECONDARY SCHOOL
01.2015
SSLC -
ST.JOSEPH MATRIC HIGHER SECONDARY EDUCATION
01.2013
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Customer relations
- Team leadership
- Administrative skills
- Problem resolution
- Motivation
- Team player
- Workflow planning
- Strategy development
- Research and analysis
- Customer retention
Languages
English
Hindi
Urdu
Malayalam
Tamil
Hobbies and Interests
- Photography
- Gaming
- Blogging
Personal Information
- Date of Birth: 08/07/1998
- Nationality: Indian
- Visa Status: Employment visa
- Alternate mail (aathilaslam87@gmail.com)
Accomplishments
- Documented and resolved Issue which led to Results.
Timeline
Customer service and operations executive
CENTURY FINANCIAL
2025.01 - Current
Senior Customer Service Assistant
QOBOTIC DEVELOPERS AND SOLUTIONS LIMITED
2023.02 - 2025.01
Customer Service Executive
DUKKENTEK CLOUD POSMACHINE SOFTWARE
2020.04 - 2021.11
B.Tech - Bachelor of Technology
K.RAMAKRISHNAN COLLEGE OF TECHNOLOGY
Higher secondary education -
ST. JOSEPH HIGHER SECONDARY SCHOOL
SSLC -
ST.JOSEPH MATRIC HIGHER SECONDARY EDUCATION