Abdul Ajees

Promoted from Senior Associate to Team Lead, recognizing my strong performance and leadership abilities.

Developed expertise across the supply chain, from First Mile to Mid Mile, Last Mile, and Returns, with hands-on experience in each area. Key accomplishments include:

• Improved same-day dispatch rates from vendors, accelerating delivery times for customers and enhancing conversion by aligning seller-direct services with third-party logistics (3PL) providers.
• Created an alert mechanism with the SQL team to track line-haul shipments delayed over 10 hours, reducing Mid Mile delays and ensuring faster Last Mile delivery.
• Led volume allocation to 3PL providers by conducting in-depth analysis of cost, serviceability, and operational performance. This included both automated and manual approaches at the pPincode and DC levels to identify high-performing delivery areas and implementing an exploratory model via SPR.
• Enhanced address verification processes, conversion rates, and SLA adherence by implementing process automation.
• Increased RAD (Reached at Destination) to OFD (Out for Delivery) speed by 5% by visiting defaulting distribution centers, deploying team members on-site for targeted improvements, and actively managing delivery personnel.
• Boosted SLA adherence by closely monitoring line-haul connections from First Mile pickup to Last Mile delivery.
• Achieved a 10% improvement in first-attempt conversion (FAC) rates by unifying key supply chain activities into a single, person-driven matrix to optimize every stage.

• Managed FM-to-LM operations, including coordination of locker-based last-mile deliveries.
• Collaborated with cross-functional teams to address and resolve customer escalations effectively.
• Led initiatives in NDR management and address verification, reducing escalations and increasing first-attempt delivery rates.
• Provided prompt customer support with timely solutions, enhancing customer satisfaction.
• Maintained quality standards and consistently met or exceeded performance targets.

• Managed a team of Blood Technicians (BT), overseeing key performance metrics linked to service levels, payouts, and handling customer escalations.
• Set clear goals, monitored targets, and provided real-time feedback to enhance BT performance and motivation.
• Applied strong problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Facilitated effective communication across departments, resulting in improved organizational collaboration.
• Later transitioned to the logistics team to manage customer hardcopy report deliveries.
• Coordinated with 3PL providers, including FedEx, Bluedart, and India Post, to ensure timely delivery of reports.