ABDUL AKIK KHAN
Bhilai,CT
Summary
Experienced leader and problem-solver dedicated to optimizing operations for cost reduction and enhancing organizational efficiency. Demonstrates exceptional independent decision-making abilities and sound judgment to drive positive outcomes for company success. Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Asst. Operation Manager
Popular Freight Forwarding (FZE)
01.2019 - 09.2023
- Popular Freight Forwarding (FZE) Authorized clearing agent of AMERICANA and BRF
- Communicated with shipping lines, dispatchers, warehouses and customers regarding incoming and outgoing shipments
- Maintain and update financial records, including income statements, balance sheets, and general ledgers
- Managed accounts payable and receivable functions, ensuring accurate and timely payment processing and collections
- Advised senior management on cost-saving strategies and financial performance analysis
- Managed the end-to-end documentation process for import and export shipments, ensuring compliance with international regulations and company policies
- Developed and implemented document control procedures and best practices to improve efficiency and accuracy.
- Communicated with customs authorities, freight forwarders, and shipping companies to ensure the timely clearance of goods and shipments.
- Worked closely with team members to ensure document accuracy and compliance with project requirements.
- Track and document financial transactions, expenses, revenues, and other financial activities.
- Assist in tracking and following up on customer payments and maintaining receivables records
- Responsible for planning, supervising back-office team to ensure the smooth functioning of ocean operations.
Asst. Operation Manager
Orange Tree Technologies Private Limited
11.2015 - 12.2018
- Developing and managing customer care programs for improved sales success
- Ability to chase up new business opportunities
- Increasing brand awareness and bringing in new customers
- Maintaining relationships with key clients
- Manage account relationships, contract negations, sales, pricing, billing, and logistics
- Motivating team members to achieving the company goals
- Making sure that operations run smoothly and according to company policy
Business Development Manager
ASSA Guest Houses
02.2011 - 09.2015
- Overseeing a team of staff and take responsibility for the smooth running of the hotel.
- In overall charge of daily operations of all departments, from the laundry service all the way through to organizing corporate hospitality.
- Demonstrating visible operational leadership and management to the hotel staff.
- Managing conferences, wedding receptions and banquets.
- Engaging and motivating staff to do better
Business Development Manager
Universal Telecom Services
04.2008 - 03.2009
- Evaluation of any projects advised by the UTS sales team
- Project costing and procurement of equipment and resources
- Coordinating between the UTS employees and the client’s representatives assigned to the projects.
- Keeping all the projects as per the schedule mutually agreed by UTS and client(s)
- Focused and passionate with work Devises employee development trainings within the company
Sr. Executive
Bharti Airtel Limited
04.2003 - 03.2008
- Handling the team of 7 People in BCU (Business Control Unit) and Indication Department
- Verify the customer details in CRF before processing.
- To check the network availability, and processed the CRF (Customer Relationship Form)
- Organizing regular training exercise for BCU about the latest tariff, plan, and schemes.
- Back-office support with customer care and installation team
- Analyzing the various types of data related to installation of connection and prepares the daily sales reports and validates the channel claim for their month sale.
- Preparing all the operations on daily basis
- Handling 4 agencies (Bucket 1 and 2).
- Voluntary and In-Voluntary disconnection cases of Airtel.
- Making collection & retention related MIS on daily & weekly basis.
- Providing valuable data in time & useful measures to minimize the churn
- Played a key role in providing Six Sigma Green Belt (Quality) services in the specific area like Six sigma green belt projection 'Increase in Del penetration in CGHS/RWA' in 2007
- Received excellence certificate for timely MIS and Revenue and Other Reports and zone presentations in 2006
Education
EMBA - Executive Master in Business Administration
National Institute of Management
04.2025
ADWET - Advance Diploma in Web and E-commerce Technology
STG International Limited
04.2025
Bachelor of Arts -
Pt. Ravi Shankar Shukla University
Raipur, Chhattisgarh04.2025
Skills
- Skilled in DOS operations
- Skilled in Windows troubleshooting and support
- Experienced with MS Office tools for document creation and data analysis
- Internet Applications
- After-sales Service
- Operations & Customer Support
- Import and Export Documentation
- Accounting & Budgeting
- MIS & Documentation
- Team Management
- CRM
- Problem-Solving
- Time Management
- Communications
- Played a key role in providing Six Sigma Green Belt (Quality) services in the specific area like Six sigma green belt projection 'Increase in Del penetration in CGHS/RWA' in 2007
- Received excellence certificate for timely MIS and Revenue and Other Reports and zone presentations in 2006
Languages
English
Hindi
Urdu
Previous Experience
- ET&T Computer Institutes, New Delhi, India, Students Co-ordinators, 07/01/01, 12/31/02
- BSBK Limited, Bhilai, Chattishgarh, India, Office Assistant (Tender Department), 11/01/97, 11/30/00
- Adarsh Service Station, Bhilai, Chattishgarh, India, Office Assistant (Account), 11/01/95, 03/31/97
Training
Soft Skills, Bharti Airtel Limited, New Delhi, India, 01/01/04
Personal Information
- Passport Number: V2303341
- Date of Birth: 01/17/75
- Nationality: Indian
- Marital Status: Married
Timeline
Asst. Operation Manager
Popular Freight Forwarding (FZE)
01.2019 - 09.2023
Asst. Operation Manager
Orange Tree Technologies Private Limited
11.2015 - 12.2018
Business Development Manager
ASSA Guest Houses
02.2011 - 09.2015
Business Development Manager
Universal Telecom Services
04.2008 - 03.2009
Sr. Executive
Bharti Airtel Limited
04.2003 - 03.2008
ADWET - Advance Diploma in Web and E-commerce Technology
STG International Limited
Bachelor of Arts -
Pt. Ravi Shankar Shukla University
EMBA - Executive Master in Business Administration
National Institute of Management
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