Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Timeline
Abdul Ashiq Hasas

Abdul Ashiq Hasas

ECR Specialist
Mangalore

Summary

I am willing to work and contribute for an organization that I am in with the capability and experience that I have, in order to achieve organizational goal, and create mutual benefits.


I have Professional Consumer relations background with three years of exemplifying Customer Service Mission Statement by using operational expertise to assist associates across the Site individually and in groups. Innovative in developing unique solutions targeted to precise needs of each individual case. As an action orientated, flexible problem-solver with excellent research skills always demonstrated Customer Obsession and Ownership while providing guidance to CSAs & Customers.


I have experience of working in community based NGO across communities engaging in educational and social upliftment of backward communities. Leading the team for multiple tenure by arranging yearly planning and implementation of programs. Projects related to state and national importance were executed at local levels for five to six years.

Overview

1
1
year of professional experience
16
16
years of post-secondary education
3
3
Languages

Work History

Resolution Specialist

Amazon
Mangalore
02.2021 - 04.2022


  • Demonstrated effective communication and cooperation with Customer Service Managers and peers in an effort to manage team work load and morale.
  • Utilizes conflict resolution skills as applicable to customers; demonstrates effective listening skills and patience.
  • Effective liaison between customers and internal departments.
  • Identified and assessed customer's needs quickly and accurately.
  • Collaborated with different teams to resolve customer complaints and drive customer experience.
  • Maintained a high level of accessibility as a general resource for the site.
  • Maintains knowledge of team-specific operational procedures as needed.
  • Facilitated communication between CS Associates and the management team via the ticketing process.
  • Displays ability to dive deep and accuracy when assisting associates and customers.
  • Performed meet or exceed performance standards for productivity and quality as directed by site management and contributing to overflow work as delegated by leadership
  • Displays a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
  • Maintains a high level of professionalism and approachability.

Education

B.E - E&E

P.A. College of Engineering
06.2013 - 07.2019

B.A - History And Political Science

Mangalore University
07.2018 - 11.2022

Pre University College - PCMB

Canara Pre University College
06.2010 - 07.2012

SSLC -

Rosario High School
06.2007 - 06.2010

Skills

Leadership and Presentation Skillsundefined

Accomplishments

Won Best Mentor Award.


Won Best unit as a President on yearly performance.


Won Customer Obsession Award.


Supervised team of 60 members.


Achieved 2 year program implementation through effectively helping with 16 member board.


Achieved in setting up new units by completing the surveys with accuracy and efficiency.

Interests

Reading Non fiction Books

Football

Swimming

Current affairs

Solo travelling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Resolution Specialist - Amazon
02.2021 - 04.2022
Mangalore University - B.A, History And Political Science
07.2018 - 11.2022
P.A. College of Engineering - B.E, E&E
06.2013 - 07.2019
Canara Pre University College - Pre University College, PCMB
06.2010 - 07.2012
Rosario High School - SSLC,
06.2007 - 06.2010

Similar Profiles

CREATE PROFILE
Abdul Ashiq HasasECR Specialist