ABDUL ASLAM

Enthusiastic Airline and Airport Management graduate equipped with practical internship and training experience. Delivered exceptional customer service and passenger assistance while managing terminal operations and ground handling procedures. Focused on enhancing aviation safety, ensuring compliance with security protocols, and providing effective emergency response practices.

• Passenger Handling & Assistance
• Baggage Services & Check-in Procedures
• Flight Operations Coordination
• Ground Handling & Ramp Operations
• Aviation Safety & Security Awareness
• Emergency & Crisis Management Support
• Terminal & Resource Management
• Flight Information Display Systems (FIDS) Operation
• Data Entry & Documentation Accuracy
• Customer Service & Query Resolution
• Compliance with DGCA & ICAO Standards
• Sales & Service Promotion (Airline/Travel Services)

• CUSTOMER SERVICE HANDLINGCIASL (COCHIN INTERNATIONAL AVIATION SERVICE LIMITED)COCHIN, KERALAObserved and assisted in daily airport operations, including airside and landside activities.Gained knowledge of passenger handling procedures, baggage services, and terminal management.Supported the team in light operations coordination, including arrivals, departures, and turnaroundprocesses.Learned the basics of aviation safety and security protocols in compliance with DGCA and ICAO standards.Worked with airport staff in ground handling services, such as ramp handling, marshalling, and aircraftloading/unloading.Exposure to light information display systems (FIDS) and airport resource management tools.Understood emergency procedures and crisis management practices at an international airport.Interacted with multiple departments: air trafic control, terminal operations, and airport customer service.Assisted in check-in counters and boarding gates, ensuring smooth passenger low.Observed customer service techniques in handling queries, complaints, and special assistance needs.Participated in training sessions on aviation communication and soft skills development.Learned the importance of teamwork and time management in airport operations

Completed Airport Council International (ACI) Training with 72% IATA - International Air Transport Association Training - In Airline Customer Service AMADEUS Training - In Airline Customer Service.

Nationality : Indian

Date of birth : 21/01/2004

Gender : Male

Marital Status : Single

Passport No : AN954790

Date of Expiry : 01/03/2036

I here by solemnly afirm that all the details provided above are true and to the best of my knowledge

• ABDUL ASLAM