ABDUL AYAN
Dubai,
Summary
Motivated and customer-focused professional with over 3 years of experience in customer service and operations across leading organizations in India and the UAE. Proven ability to troubleshoot complex issues, manage customer relations, and drive operational efficiency. Adept at working in dynamic environments, delivering excellent service, and contributing to organizational growth through dedication, perseverance, and continuous learning.
Overview
3
3
years of professional experience
Work History
Customer Representative – Operations
Gulf Fruits Company
Dubai
06.2023 - Current
- Acted as primary contact for customers, resolving inquiries, complaints, and service requests efficiently.
- Troubleshot customer issues, delivering timely solutions to enhance satisfaction.
- Maintained accurate records of customer interactions and transactions for reference.
- Collaborated with internal departments to escalate and resolve complex problems effectively.
Customer Representative – Operations
Concentrix India Pvt Ltd
Bangalore
12.2021 - 05.2023
- Managed customer service operations for multiple accounts, ensuring prompt client query resolution.
- Documented customer information accurately and updated systems as needed.
- Identified recurring issues to assist in process improvements through feedback to relevant teams.
- Cultivated strong communication skills by engaging with a diverse customer base across various regions.
Education
Bachelor of Business Administration -
St. Joseph First Grade College
Hassan09-2021
Pre-University Course - Commerce
M. Krishna Pre-University College
Hassan03-2018
SSLC -
C.K.S English School
Hassan04-2016
Skills
- Microsoft Office Suite
- ERP and Odoo management
- Salesforce administration and CRM
- Data entry and documentation
- Technical troubleshooting
- Windows operating systems
- Customer service and support
- Process improvement strategies
- Active listening skills
- Time management techniques
- Client retention strategies
Languages
- English
- Urdu
- Hindi
- Kannada
Personal Information
- Date of Birth: 03/16/01
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Visa Status: Employment Visa
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief
ABDUL AYAN
Timeline
Customer Representative – Operations
Gulf Fruits Company
06.2023 - Current
Customer Representative – Operations
Concentrix India Pvt Ltd
12.2021 - 05.2023
Bachelor of Business Administration -
St. Joseph First Grade College
Pre-University Course - Commerce
M. Krishna Pre-University College
SSLC -
C.K.S English School
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