ABDUL FARUKH
AGRA
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales General Manager
HOTEL CRYSTAL INN
AGRA
10.2021 - Current
- Used change methodologies to increase sales and led projects for increased productivity.
- Oversaw regional and local sales managers and staff.
- Gained market share in new sales performance through aggressive team training.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted market research and reported on competitors.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Prospected for new business using databases and other strategies to generate sales.
- Developed and implemented new sales strategies to update product lines.
- Analyzed business and sales targets using critical problem-solving skills.
- Created and maintained sales environment to support business objectives.
- Analyzed market trends to identify potential opportunities for growth.
Sales Manager
HOTEL CRYSTAL INN
AGRA
10.2016 - 09.2021
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Established relationships with key clients, while maintaining existing customer base.
- Created and maintained sales environment to support business objectives.
- Created and presented monthly reports to management on sales performance.
- Identified and developed new markets for products or services.
- Gained market share in new sales performance through aggressive team training.
- Oversaw regional and local sales managers and staff.
Operations Manager
HOTEL CRYSTAL INN
AGRA
07.2014 - 09.2016
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Revenue Manager
HOTEL KARAN VILLAS
AGRA
11.2013 - 06.2014
- Managed the forecasting of monthly, quarterly and yearly revenues.
- Developed processes and procedures for improving operational efficiency in order to increase profits.
- Monitored market conditions and competitor activities to inform pricing decisions.
- Provided guidance and support to sales teams regarding pricing policies, discounts, promotions.
- Analyzed pricing structures, sales trends, and customer data to optimize pricing models.
- Created reports on key performance indicators related to revenue generation efforts.
- Developed strategies to drive revenue growth and maximize profitability.
- Maintained up-to-date knowledge of relevant legal regulations impacting revenue operations.
- Assisted with budgeting activities by providing accurate forecasts of expected income streams.
- Created and updated financial reports on frequent basis to present information to leadership teams.
Reservation Executive
HOTEL JAYPEE PALACE
AGRA
11.2012 - 10.2013
- Provided expert assistance to handle telephone, digital and in-person requests for bookings and service assistance.
- Assisted walk-in guests with making same day reservation requests.
- Assisted with group bookings by coordinating room blocks and organizing event details with clients.
- Handled all customer complaints in a professional manner.
- Followed up with customers after their stay to ensure satisfaction with the hotel experience.
- Maintained detailed records of all bookings and cancellations.
- Advised customers on local attractions, restaurants and transportation options.
- Trained new staff members on reservation procedures and policies.
- Created, modified and cancelled guest reservations using the property management system.
- Ensured accuracy of customer billing information prior to processing transactions.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Reservations Supervisor
HOTEL YAMUNA VIEW
AGRA
01.2011 - 10.2012
- Managed online travel agent accounts including rate updates, inventory control.
- Collaborated with other departments such as Sales and Marketing to promote special offers.
- Maintained records of all bookings and cancellations in the system.
- Coordinated daily activities of the reservations team members.
- Advised customers on hotel services, amenities, rates, availability and packages offered.
- Provided guidance and support to front desk agents when needed.
- Prepared weekly forecasts for room availability based on current bookings.
- Created reports on monthly sales figures and occupancy rates.
- Developed and implemented new procedures for handling reservations.
- Assisted with training new employees on the reservation process.
TRANEE
HOTEL AGRA ASHOK
AGRA
04.2008 - 10.2011
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Developed essential skills and techniques through diligent practice.
- Provided support to existing staff on various tasks and duties.
- Entered and filed documents and records into system.
- Asked questions about tasks to learn techniques and how to operate without supervision.
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
- Updated documentation and reports for business records.
- Worked with senior personnel to troubleshoot and diagnose issues with equipment.
- Shadowed managers and senior employees to gain experience, noting down observations.
- Supported day-to-day administrative operation, processing financial documents and receiving calls.
- Determined consumer needs to provide products and services appealing to larger market.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
MASTER OF TOURISM AND TRAVEL MANAGMENT - Hospitality Administration And Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
DELHI05-2014
Master of Science -
DR. BHEEMRAO AMBEDKAR UNIVERSITY
AGRA04-2012
Bachelor of Science -
DR. BHEEMRAO AMBEDKAR UNIVERSITY
AGRA04-2009
Skills
- Staff Development
- Sales Pipeline Management
- Sales Strategy Development
- CRM Proficiency
- Sales Presentations
- Sales Team Training
- Account Management
- Business Planning
- New Business Development
- Sales Reporting
- Client Relationship Management
- Revenue Forecasting
- Relationship Building
- Marketing Strategy
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- GUIDE LICENSE BY UTTAR PRADESH TOURISM
Affiliations
- INDEPENDENT WORKING
- ATTENTION TO DETAILS
- KEEN WORK ETHIC
- TIME MANAGMENT
- INTERPERSONAL SKILLS
- CULTRUL AWARENESS
Accomplishments
- BEST EMPLOYEE CERTIFICATE BY GENERAL MANAGER AT HOTEL AGRA ASHOK
Timeline
Sales General Manager
HOTEL CRYSTAL INN
10.2021 - Current
Sales Manager
HOTEL CRYSTAL INN
10.2016 - 09.2021
Operations Manager
HOTEL CRYSTAL INN
07.2014 - 09.2016
Revenue Manager
HOTEL KARAN VILLAS
11.2013 - 06.2014
Reservation Executive
HOTEL JAYPEE PALACE
11.2012 - 10.2013
Reservations Supervisor
HOTEL YAMUNA VIEW
01.2011 - 10.2012
TRANEE
HOTEL AGRA ASHOK
04.2008 - 10.2011
MASTER OF TOURISM AND TRAVEL MANAGMENT - Hospitality Administration And Management
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
Master of Science -
DR. BHEEMRAO AMBEDKAR UNIVERSITY
Bachelor of Science -
DR. BHEEMRAO AMBEDKAR UNIVERSITY
- GUIDE LICENSE BY UTTAR PRADESH TOURISM
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