ABDUL GUFFER MONDAL
Guernsey
Summary
Dynamic hospitality professional with nearly 15 years of managerial experience in operations and guest services. Demonstrated ability to implement effective procedures and control measures that optimize operational efficiency and reduce costs. Strong communicator with a talent for building relationships and leading diverse teams in fast-paced environments. Committed to maintaining high service standards and ensuring guest satisfaction.
Overview
17
17
years of professional experience
Work History
RESTAURANT GENERAL MANAGER
Saltwater Restaurant and Blue Ocean Group
09.2024 - Current
- Supervised Food & Beverage Service Operations during shifts in coordination with Managing Director.
- Recruited and advertised for front-of-house staff to enhance service delivery.
- Updated LIGHTSPEED/CHECKOUT POS system to ensure accurate restaurant transactions.
- Managed Terrace Bar, private functions, restaurant, and bar operations effectively.
- Maintained workplace standards in accordance with established SOPs.
- Engineered food and beverage menus to optimize offerings and guest satisfaction.
- Ensured compliance with food hygiene standards across all service areas.
- Collected guest feedback and resolved complaints to enhance overall experience.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Provided direction, guidance and motivation to team members.
RESTAURANT MANAGER
1857 Sports lounge and Bar / Kings Premier Health Club Member Service
09.2023 - 08.2024
Guernsey, United Kingdom
RESTAURANT MANAGER
Le Pommier Hotel and Restaurant
10.2022 - 09.2023
Guernsey, United Kingdom
ASSISTANT RESTAURANT MANAGER
Bella Luce Hotel and Restaurant
07.2022 - 09.2022
Guernsey, United Kingdom
FOOD & BEVERAGE SERVICE TEAM LEADER
Emirates Lounge
12.2012 - 05.2022
Dubai (Emirates Airlines/Emirates Flight Catering)
FOOD & BEVERAGE GUEST SERVICE ASSOCIATE
The Zuri Hotels and Resorts
01.2011 - 04.2012
Bangalore, India
FOOD & BEVERAGE SERVICE ASSISTANT
The Golden Retreat
07.2008 - 09.2009
Kolkata, India
Education
M.B.A - Marketing
Jaipur National University
India01.2017
Bachelor - Hospitality Management
Golden Regency Institute of Hospitality Management
India01.2011
Skills
- Sales expertise
- Financial analysis
- Menu design and food safety
- Customer-focused strategies
- Leadership and effective communication
- Relationship management
- Operational coordination
- Restaurant and bar management
- Food and beverage proficiency
- Customer care excellence
- Supervisory skills and training
- Operational procedures management
- Inventory control
Accomplishments
- Achieved Emirates merit, bronze award, NAJM, and AEC award by Dubai Airport for demonstrating excellence and quality service during busy hours
- Certified for successfully completing the Highfield Awarding Body for Compliance (HABC) Level 2 in Food Safety
- Successfully completed the Aviation Security Awareness program conducted by Emirates Airlines
- Letter of appreciation from the head of the department for contributing the highest sales while working with The Zuri Whitefield, Bengaluru, India
- Achieved certification for completing training on wine testing conducted by Four Seasons Winery
- Certified for successfully completing training and specialization in Champagne conducted by Expert Moët & Chandon and the Emirates education program
Languages
- ENGLISH
- HINDI
- BENGALI
Passport Expiry
08/14/30
Personal Information
- Passport Number: U0810712
- Date of Birth: 04/19/89
- Nationality: Indian
Timeline
RESTAURANT GENERAL MANAGER
Saltwater Restaurant and Blue Ocean Group
09.2024 - Current
RESTAURANT MANAGER
1857 Sports lounge and Bar / Kings Premier Health Club Member Service
09.2023 - 08.2024
RESTAURANT MANAGER
Le Pommier Hotel and Restaurant
10.2022 - 09.2023
ASSISTANT RESTAURANT MANAGER
Bella Luce Hotel and Restaurant
07.2022 - 09.2022
FOOD & BEVERAGE SERVICE TEAM LEADER
Emirates Lounge
12.2012 - 05.2022
FOOD & BEVERAGE GUEST SERVICE ASSOCIATE
The Zuri Hotels and Resorts
01.2011 - 04.2012
FOOD & BEVERAGE SERVICE ASSISTANT
The Golden Retreat
07.2008 - 09.2009
M.B.A - Marketing
Jaipur National University
Bachelor - Hospitality Management
Golden Regency Institute of Hospitality Management
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