ABDUL HADI SYED
Hyderabad
Summary
Dynamic Senior Support Executive with a proven track record at RELIANCE RETAIL LTD, excelling in customer support and escalations. Expert in driving sales growth and enhancing team performance through effective communication and problem-solving. Achieved a 95% resolution rate while leading cross-functional teams to optimize operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Support Executive- Escalation Team
RELIANCE RETAIL LTD
07.2022 - 01.2025
- Managed third-party (3P) tickets, resolving queries via email and calls, with a 95% resolution rate.
- Led cross-functional teams to enhance operational efficiency and customer satisfaction.
- Implemented training programs for new employees to improve skill sets and productivity.
- Coordinated promotional events, boosting brand visibility and customer engagement.
- Streamlined communication channels between departments for improved workflow efficiency.
- Developed and implemented strategies to increase executive efficiency.
- Coordinated cross-functional teams to deliver high quality results within tight timelines.
- Met daily KPIs and AHT targets, improving team efficiency.
- Enhanced team performance through strong communication and problem-solving skills.
Executive- Retail Sales
AMPLE TECHNOLOGIES PVT LTD.
06.2021 - 02.2022
- Delivered product demos, increasing sales by 15%.
- Resolved technical issues, maintaining 95% customer satisfaction.
- Assisted the team during peak periods, ensuring 100% transaction accuracy.
- We met monthly and annual sales targets, driving store performance.
- Provided tailored product recommendations, enhancing the customer experience.
- Stayed updated on product knowledge, ensuring accurate customer support.
- Coordinated with departments to streamline processes and reduce delays.
- Analyzed market trends to inform product development strategies.
Customer Support Representative
SB INTERNATIONAL SERVICES
07.2020 - 05.2021
- Resolved product and shipping issues, achieving 95% customer satisfaction.
- Supported international customers via voice, chat, and email, with a 90% first-contact resolution rate.
- Led a cross-functional team, boosting productivity by 20%.
- Optimized supply chain solutions, reducing delivery times by 15%.
- Exceeded performance targets, improving customer retention by 10%.
Supervisor
NLC INDIA LIMITED
07.2019 - 07.2020
- Analyzed work processes, improving stock management accuracy by 15%.
- Maintained and updated stock reports, ensuring 100% inventory accuracy.
- Designed spare parts, contributing to a 10% reduction in production delays.
- Optimized stock levels, reducing excess inventory by 12%.
- Implemented safety protocols and ensured compliance with industry regulations.
- Supervised daily operations and coordinated workflow among team members.
Sales Executive
ORANGE HONDA PVT LTD
01.2018 - 06.2019
- Presented vehicle products, boosting customer engagement by 20%.
- Guided customers in selecting the right product, achieving a 90% sales conversion rate.
- Managed end-to-end billing and deliveries, maintaining 100% transaction accuracy.
- Reviewed team sales performance, consistently meeting 110% of sales targets.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Conducted product demonstrations to showcase features and benefits effectively.
- Managed customer inquiries and provided timely support for vehicle purchases.
Education
BTECH -
Kakatiya University
DIPLOMA IN MECHANICAL ENGINEERING -
SBTET
SSC -
Chinna Munshi Public School
Skills
- Customer support and escalations
- Sales and product demonstrations
- Team leadership and collaboration
- Technical support and complaint resolution
- Communication and problem-solving
- Performance monitoring and reporting
- Inventory and stock management
- Target achievement and sales growth
- Inventory and stock management
- Target achievement and sales growth
- Customer relationship management
Languages
- URDU - Fluent
- HINDI - Fluent
- TELUGU - Fluent
- ENGLISH - Fluent
Timeline
Senior Support Executive- Escalation Team
RELIANCE RETAIL LTD
07.2022 - 01.2025
Executive- Retail Sales
AMPLE TECHNOLOGIES PVT LTD.
06.2021 - 02.2022
Customer Support Representative
SB INTERNATIONAL SERVICES
07.2020 - 05.2021
Supervisor
NLC INDIA LIMITED
07.2019 - 07.2020
Sales Executive
ORANGE HONDA PVT LTD
01.2018 - 06.2019
BTECH -
Kakatiya University
DIPLOMA IN MECHANICAL ENGINEERING -
SBTET
SSC -
Chinna Munshi Public School