With over 14 years of experience in operations management, I am an accomplished operations team lead. My expertise lies in optimizing processes, leading cross-functional teams, and driving operational excellence in dynamic environments. I have a strong focus on customer service, team collaboration, adaptability, and leadership, and I'm dedicated to achieving organizational goals and delivering high-quality results.
Work History
Freelancer
Self
11.2022 - Current
Leveraged extensive operations management experience to enhance process optimization for small businesses.
Facilitated team collaboration and communication to boost overall productivity.
Applied problem-solving techniques to pinpoint operational issue origins and devise solutions for future prevention.
Analyzed user feedback to gather input and identify areas required for improvement.
Senior Processing Officer
Computer Age Management Services Ltd
08.2008 - 04.2022
Led cross-functional process teams in a mutual fund registrar and transfer agency company to drive operational excellence and efficiency.
Managed a team of 15+ employees, resulting in a 25% increase in team productivity.
Implemented strategic changes leading to a 40% increase in operational efficiency, streamlining processes and reducing errors.
Ensured seamless administrative functions,maintaining efficient processing within Turn Around Time.
Identified root cause issues promptly to enable optimal solutions, reducing future problems and delays.
Ensured complete investor and client satisfaction through effective communications and targeted, error-free data processes.
Cultivated and maintained effective working relationships across all organizational levels to drive collaboration and success.
Reviewed individual performance metrics against set targets, proactively seeking opportunities for improvement and growth.
Conducted training sessions for new staff on procedure and guidelines to ensure knowledge transfer and maintain process consistency.
