Photography
Abdul Lateef
Customer Success Management
Bangalore
Summary
Dynamic Client Relationship Manager with 6 years' experience in sales and service roles for SaaS and Product based organizations. Driving top-quality customer experience and satisfaction through deploying voice of the Customer (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Client Relationship Manager
HomeLane Interiors
07.2022 - Current
- Customer Engagement, Initiate design production, product delivery and project handover
- Provide pre-sales and post-delivery support to customers when necessary, through Whatsapp, freshdesk and etc
- Collaborate with cross functional teams to ensure, smooth and efficient flow of process and resources from production to the installation of the project until the handover is completed, with high-quality customer experience
- Warehouse Inventory Management, Logistical Planning, Nurturing Client Relationships, Payment collections, and On Time Delivery of Projects.
Business Development Executive
Golden Gate Autoparts
12.2020 - 05.2022
- Sale of Automobile components to US based clientele
- Cold calling prospects, with the same smile and zeal from the first call throughout the 100th call
- Creating and posting Ads, catalogs, etc for traction/traffic on website from various social media sites using Meta Ads and Google Ads, generating leads at a conversion rate of 30% on a month on month basis
- Nearly 100 qualified leads added to pipeline; Closes thus far have resulted in $295K in revenue.
Customer Delight Executive
HealthifyMe Wellness Pvt. LTD
Bangalore
04.2018 - 10.2020
- Customer Success and Escalations Executive, for pilot campaign Smart Plan, Pilot member of the campaign handling queries regarding diet plans, technical functions of the app, refunds processing and retaining, and any/all concerns related to the Al-based product, raised via tickets, email on Freshdesk and chats on Intercom
- Senior Escalations Executive for Refunds, Customer Retention and Renewals
Education
B. Com - International Finance
Bangalore University
Bangalore 06.2019 - 07.2022
PUC - Financial Accounting
Govt PU College
Bangalore 07.2017 - 03.2018
Skills
Customer Relations
Sales expertise
Account management
Shipping coordination
Upselling
Excellent Communication
Business growth strategies
Client satisfaction-driven
Relationship cultivation and retention
Conflict resolution skills
Up-selling and cross-selling techniques
Strategic planning
Interests
Travel
Motor Sports
Motorcycles
Community Involvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Relationship Manager
HomeLane Interiors
07.2022 - Current
Business Development Executive
Golden Gate Autoparts
12.2020 - 05.2022
B. Com - International Finance
Bangalore University
06.2019 - 07.2022
Customer Delight Executive
HealthifyMe Wellness Pvt. LTD
04.2018 - 10.2020
PUC - Financial Accounting
Govt PU College
07.2017 - 03.2018