Abdul Lateef

• Responsible for creating, improving & developing strong base for sustainability of stores stores in high challenging & competitive regions.
• Fostered positive employee relationships through communication, training and coaching.
• Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 74%.
• Implemented safe working methods and practices by conducting regular audits and workplace inspections.
• Set and monitored weekly targets for operational team to increase product sales and revenue.
• Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.

• People management at varies levels including managers, officers, Sales Associates, Facility staff, Housekeeping & Brand Promoters for 300+ employees working in my store.

• Established a top notch on customer experience by investigating and introducing new varieties/ categories at lowest price in my trade area resulting in Sales growth of the store from INR 1.2 Billion turnover in 1st FY to INR 2.16 Billion in 3 years.

• Developed Liaison with Govt Authorities for smooth operation of store.

• Improved store ranking by identifying performance gaps.

• Reached optimal productivity by analysing processes and updating team training.

• Strengthened team performance by attracting and developing top talent.

• Coached and mentored store team members to achieve multiple promotions.

• Oversaw stock audits to achieve accurate inventory by reviewing weekly & monthly PI reports.

• Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities in KPI increasing scores from 63% to 83%.

• Delivered World class operations throughout my RGM journey in 4 Restaurants within 4 years.

• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.

Handled escalated customer complaints to provide full resolutions and promote loyalty

• Provided monthly staff training, effectively utilizing cross-training methods to maintain the highest levels of productivity.

• Built sales forecasts and schedules to reflect desired productivity targets.

Met, greeted and encouraged feedback from customers, implementing positive changes based on key insights